"It's probably not the best idea to spew about StartLogic while in the throws of trying to get them to FIX my site but perhaps my catharsis will help someone else.

I'm two for two in crappy hosting experiences with Startlogic - you would think I might have known better.

We're CONSTANTLY dealing with SQL server side errors - probably once a month at least that results in at least a day of down time. Previously though, once tickets were submitted the problems were resolved and what was fixed seemed to stay fixed.

The increasing downtime (99.9% up time is a lie from ANYONE because it's not statistically possible - I realize this, so don't LIE to me and tell me that it's true). Start by being honest.

I already have another host lined up, but I have to get them to FIX my site so I can get my forums back. I do run a popular site (for a podcast that is a regular Top 20 on iTunes) and on the night my new show is published - we're down. Can't fix it. Try to call - nothing - try to do live chat - no response.

Today, after an inane conversation with someone that obviously does not have English as a first language - which is fine, but please just stop barraging me with canned responses and TRY to answer me. After the first conversation, I was assured that magically all would be fixed in an hour. Two hours go by...nothing. I go back to the live chat, just for fun.

Conversation was as follows:"

"I tried to call - no answer. I did send email. We'll see. I already have a new host lined up. But right now these idiots have my bulletin boards in their hands. I have to wait for it to be fixed before I can move. Thankfully the person I'm going to host with is someone I actually know, actually speaks English and is giving me a deal for more bandwidth and more storage for nearly the same price as these crooks.

grrrr. So angry!

Oh, and the other site I had with them...was hacked and shut down by StartLogic, or so they claim. I went to my site one day and it said that it was shut down due to policy violation blah blah..so I contacted support via email and was told that I was suspended for running a trojan horse. Which of course I didn't. After some back and forth they sent me an email that showed that someone else had hacked my account and then used it to run a Trojan Horse - which shows how secure their servers are. They said they deleted all my content and that they only way I could get back my account was to email them and provide billing with my credit card number and login information. I said I wouldn't do that through email, and so they said I could call - which is course mostly impossible. I didn't get my money back - and basically that whole project, which was really important to me was destroyed.

So. Stay away from Scary Logic. That's basically all there is to it. Grrrrr."

"I have about 55 websites with a current host that I needed to (and still need to) move to a new host. I did a lot of research. I called companies and asked very specific questions. StartLogic was one of them. They seemed to have everything I needed and then some. Of course the sales rep told me I should go with a VPS account (which I was looking at) and told me abou their great technical support (which I specifically asked if I would get to talk to technicians and not people in India). He even called me back later that day to see if I had any more questions. Well a couple days later I tried to call him back with a couple more questions - that should have been my first warning. I couldn't get ahold of him for a week.

I finally decided to sign-up for 6 months of hosting on a VPS (11/21/06). I got all of the information and went through the setup process for Plesk. This is all new to me. I'm a reseller with my current host and I don't have to deal with DNS and all of the control of setting up everything on the server. I set up about 5 accounts on the server and I couldn't get a mySQL database to create on one of the accounts. It took week for them to finally answer the question. I finally got one of my sites setup and ready to change the DNS settings at the registrar - so I changed them to the SL nameservers - didn't work (I had asked them previously about this and they said to use them. I had been very upfront in all of my tickets that I was on a VPS server). So I called and talked to M**** who rudely told me that I couldn't use their nameservers, I needed to register my own. Okay, so I go through that process.

In the mean time I'm trying to use the user forums to get the DNS setup. I tried every tutorial they pointed me to and ones on the forums. The site finally started working last week (12/13/06). Okay, so how do I get the second one to work. I tried everything - at one point both were pointing to the same site. I called support, someone finally answered and told me which records to set up. So I did that and waited 3 days for it to go through the system. Now neither site is working. So I called today (12/21/06) and after two hours of calling and calling (it just kept ringing and ringing). I finally talked to J*** who told me he could see my site. I said that's nice, I can't see it. He tells me it's my ISP. I said, but I could see it two days ago, explaining the second site ordeal. He tells me the problem is my own DNS and that everyone else can see my site. I told him, that made no sense and it didn't do me any good if I can't see my own website.

He finally looked up some stuff and supposedly found the problem. He had to "confirm with his lead" that it would take 12-24 hours for it to reappear. Oh goody, I get to wait again.

So after I hung up, I went to the registrar and pointed the DNS back to my current host and then I called SL to cancel my account and demand a refund for the months I had not used (which from the looks of this site I probably won't see, but I'm going to try anyway).

So my search is on for a new host again. At least I learned how to search for a specific host and look for websites like this one so I can see what they're really like. Don't even bother with these guys. It's not worth it."

"EXECUTIVE SUMMARY: StartLogic sucks. Do not use StartLogic.

I, too, was double-billed when I signed up for a year of hosting.

I had to ASK for setup instructions. [editors note: Set-up information and instructions should be sent automatically upon creation of your account. You should never be required to ask for them.]

I use my own site very little and hadn't noticed any other problems, so I suggested StartLogic to a friend who needed to reduce his Web hosting expenses. His site has a simple PHP message board with about 10 regular visitors, plus some low-traffic, non-streaming video downloads.

The site regularly is so slow as to be unusable (especially during the night), and has gone down completely, more than once, for days at a time. At least once, ALL FILES ON THE SITE DISAPPEARED due to some failure or error on StartLogic's part, and it took a week for them to be restored. There was not so much as an apology when the problem was finally corrected, let alone any sort of service credit.

'99.9% Uptime Guarantee,' right there on their home page. Shyah.

I am presently trying to make sure auto-renewal is turned off for a couple of extra domains I had reserved. I received a message that two specific domains were due for renewal. Since there is no way to configure this anywhere on your own (which is really lame), I responded to billing and said, 'please don't renew these.' A few days later, they asked for some verification information, which I sent. A few more days later (today) I get asked for further clarification on this most basic of tasks. For some reason I found this really irritating, and rather than take it out on the overworked and undertrained employee, I thought I'd take a moment and, just for fun, see if www.startlogicsucks.com existed. Waddaya know! Thanks for the chance to vent."

"My wife was having a bad day, she wanted more space for her own website plus space for a message-board and online store,.. chat facility if she could get it. The server the site was on had a problem with the SMF forum formatting. Being one for getting a quiet life if at all possible, (being married provides little enough of that) I did a little hunting round the Net and came up with StartLogic. The feedback we found at that point was favourable so we phone the 'sales department' and asked a few relavent questions like 1, Will the server run SMF message boards? Answer, Yes sir, no problem.

2, We are in the UK., can we still get technical support by telephone? Answer, Yes sir, 27/7, just call the toll free number. (Alarm bells should have rung because it's NOT toll free from the UK at all)

3, Our card is a debit card for a UK bank account and it will pay the amount in Pounds Stirling with a small fee, is that going to be a problem? Answer, No problem sir, we have many overseas clients.

The wife seemed a lot more cheerful and we gave them the card number, they did the calculations and it all went ahead,... No it didn't. We got an email the fllowing day to say that the card had not paid out and we should check there were funds in the bank to pay it. I must admit, somewhere in the distance, a bell was ringing like crazy at that point but I put it down to a glitch in the international banking, checked with the bank and there were indeed enough funds so they must have got the details wrong. (Funny, I could swear we double-checked them?) So we wrote out a paper check and mailed it to Phoenix. It arrived, we saw it turn up on the email acknowledgment so they had been paid. It took them a couple of days to inform us that we had sent too little, the fee for 2 years was,.. hang on a minute, we only bought a single year and we definitely sent enough to cover that. (That bell in the distance was getting closer)

Seven days later, we actually got a site address to up[load to and set about getting the mail accounts sorted and getting the first pages of the site uploaded. It took a couple of tries to get the index page to stick, I put it down to finger trouble at my end. Then we tried the forum and the distant bell came through the window like a large metal brick, loud and very unwelcome.

SimpleMinds forum is running on my own site with no problem, on the StartLogic server it doesn't want to even install. OK let's try the BB2 thing they have in the vdeck panel,.... Anyone who has played with BB2 will know that it does have a few bugs, which get regular patches and updates. The version StartLogic loads is one with a lot of small bugs but it will run on most servers,.. just that on their server there's more it refuses to do than even BB2 developers would admit to being guilty of! Basically, in just three days and somewhat sleepless nights, we have found that the following things are a problem for StartLogic FTP access is intermittent and files tend to warp a bit in transfer.

Vdeck works when it feels like it, it also drops you off in the middle of doing things like entering new passwords, which makes getting back in again 'interesting'.

The twentyfour-seven support is not actually twentyfour-seven and the several times I rang the number, the line just went dead.

I have looked at the 'live online chat' and it looks remarkably like a somewhat childishly written 'bot'. It comes up with stock questions and responses which are remarkably similar for utterly different subjects,.. oh and it can't spell for toffee!

All trouble tickets have a low priority status which does not exactly suggest any kind of attention to relevance of the subject matter in the complaint. (What does it take to get a high priority?)

Problems reported to technical 'help' have not been answered at all, none of them over the last three days.

The technical support FAQ pages are very poor and blame what are clear errors in the server on the user/client, which is in any field of business, rubbish.

SMF will not install or run on the StartLogic server, as promised by the sales person initially.

phpBB2 will not run correctly on the StartLogic server due to conflicts in permissions with the actual server sofware. No number of updates to the actual message board program would deal with this, the server is configured incorrectly.

It seems that our bank (HSBC) have a security flag system for certain companies that may make paying them money a problem. This is due to those companies who take advantage of having debit card details and billing for items that were not actually aggreed by the card holder. This is shown up by the initial transaction request appearing to have cleared but being cancelled a short time later.

Would I advise anyone to take up space with this 'host'? Let me think, who do I really hate that much?? Well then again, not even my enemies because that would give these sharks more money for nothing, to waste on whatever it is they do with their spare time. They must have a lot of spare time because they hardly spend any time actually running this hosting company do they?"

"I used to have 2 web sites hosted by startlogic, now I have none. After a couple years of fairly reliable service, the last 6 months had been absolutely terrible. Periodically, I would go periods of time (up to a couple days) where I was not receiving emails (not even spam, imagine that), and I would find out from others that emails to my domains had been bounced or simply lost in the ether. I submitted tickets and after a couple weeks would get a cryptic response that the 'issue was fixed'

Startlogic technical support is pathetic, a complete waste of time."

"I am unfortunate enough to have six domains this company. I run a web design business and steered people to this company, but NEVER again. They took a simple problem, ignored me, and blew away a formerly content customer because the customer service at STARTLOGIC absolutely is the worst I have ever seen. My emails stop coming to my email box. Easy, call them up and fix it, right? Noooooooo, there is no problem, said Habib in India. No Problem. Other than the fact that all emails were being bounced back.

Next: overnight, half my page is missing...inexplicably, icons and pictures and javascript disappeared. Nooooo problem, we don't know what you are talking about, so said Abdul in Bangledesh. This company reeks. Unfortunately for me, I prepaid to get a better deal with all my sites, so I have to wait until the expiration date to move or lose money.

To this day, my email and site is not working, but according to the so called experts in India, there is Noooooo problem.

Never again.

I wish you luck with this site, I wish it would make a difference."

"StartLogic's service was never great but I tolerated it for 2 years--changes I made to my site content sometimes would not "stick", the email pages took 5-10 minutes to load and often did not work properly, there was no real spam filtering for mail, etc. But I could live with all of that. I gave up, early on, getting any help from their so-called 'Support', as there was generally no reply to my complaint emails, or weeks later, I'd get a one-line reply: 'resolved'. Sometimes that 'resolved' message would come two weeks into the problem (and the problem would actually be temporarily resolved-- till it occurred again a day later), but often there was no resolution at all, so I never understood where they got that it was 'resolved'.

The real headaches began when the email accounts were inaccessible for days at a time, and StartLogic would not answer any emails regarding the problem. I found them virtually impossible to reach by phone, then the tech support 'robots' would just say 'Submit a ticket' if I was able to reach them and pay cell phone minutes to stay on hold 30-50 minutes at a time. Then 100% of my email content was deleted with no warning or explanation--- hundreds of email messages, addresses, contact info, etc deleted. Actually, as it turned out, it was all still sitting on a StartLogic server, somewhere, but inaccessible to me. For over 30 days I called and emailed daily, asking to speak to a supervisor. I was told that was 'not possible'. One tech, J***, stated 'you can keep asking but it's not going to happen. Our supervisors are busy, we're all busy, they are not going to talk to you'. And they didn't. After a little over one month, I did get transferred to a supervisor, who was VERY rude--- stating that he didn't 'have any way to verify that any of this had even happened--- that's just what YOU say, maybe none of it happened at all, I can't just go by what you're telling me'. As for 'I'll check on it and get back to you' of course he didn't. I never heard from him again. Each time someone said 'I'll call you back' it was a lie. Not ONCE did anyone at StartLogic ever return a phone call. This is after over 100 emails and 45 calls, in a 2-month period.

Techs explained that it was 'a lot of trouble' to restore the email messages and address book contacts they'd deleted--- so they might not do it. This completely disrupted my business (which is 99% internet-driven), and none of my clients was able to reach me, and I was not able to reply to them --- as StartLogic had all my contact info and I didn't have a way to reach clients. Essentially, this ruined my business. I complained to the Phoenix BBB, which has at least (to date) 63 complaints about StartLogic on file. The communication has been muddy so I'm not totally sure of the status, but it looks like StartLogic got rid of the BBB by telling them they'd fix my account. Only when the BBB got involved, did StartLogic begin responding to my emails, stating they'd fix the problem and restore all my deleted data. Then, when the BBB backed off in response to that---- StartLogic disappeared again, stopped returning my emails, and never fixed the problem. I have now been 8 weeks with no working email. I had hoped to switch hosting companies asap, but since StartLogic is holding all my data 'hostage' I have nothing to transfer."

"I have 5 business websites which I needed to move from my old server to a new dedicated server. Startlogic’s rep informed me that my new server would be set up within 1 business day and that if I had any problems, they offered a 100% money back guarantee good for 60 days should I not be happy with their service.

So actually I signed up with them on 10/11/06, but they couldn’t find my order 6 days later, so I signed up online again. I was charged the fee of $223. I received an email 2 days later with my new IP address, letting me know that it was all set up. However I could not connect to my dedicated PC to upload files. For more than a full week, it didn’t work…reason they gave was that the new PC and the new IP addresses were not linked correctly on their end. They finally got it fixed about 2 weeks later after about 18 calls to the company and several emails and chats with their online rep. The majority of times I had my employees call as the hold times were sometimes over 1 hour.

Finally the server was working and I uploaded my business websites and changed my DNS information to point to the new server. However two days later, their dedicated server crashed and the sites were once again down. For the next 6 days, both I and my employees were on hold for several hours per day to their Phoenix corporate office. We were finally told that the problem was with a number of new 'junk' computers they recently received and were waiting for a new order of computers to arrive to replace the 'broken ones.' At this point, I was done with the company. The employees were rude most of the time and didn’t’ seem to care that my business sites were down. I found a new company online to host my sites and was up and running within 12 hours. The problem I ran into was with me obtaining a refund. I was told at first that a credit would be issued for $223 to my account and to give it a week. Several weeks later, with still no credit, I called the company again. I was told that a credit of $223 would be issued that same day. However 2 days later, when I checked my account, I was only issued a credit of $99. When I called in to see why, I was told that their '100% money back guarantee' doesn’t really cover 100% -- that I was charged for set up fees and for all the work that they had to do on their end.

I asked to speak to a manager and was told that I needed to speak to someone in the 'Cancellation Department' however for 2 days I tried and the phone would just ring and ring, never going to a person or voice mail. I was later told that all of the employees within the department were out sick with the flu. The following week I spoke with an employee named H**** that informed me that she didn’t see that my account had ever been cancelled. Also informed me that she didn’t see any trouble tickets or calls submitted concerning my server. I told her that I personally had submitted over 7 trouble tickets and spent close to 12 hours on the phone with her tech and reps over the past several weeks. Again she stated that she didn’t see a single trouble ticket. So I read her number of tickets, but not a single one came up in her system.

I was lucky to have saved a few of the emails I received from her company’s employees stating that all the problems were on their end. She asked me to forward them all to her and if what I was telling her was true, she would get me a full refund for the remaining balance. She told me that she would get back to me the following day. This was over 3 weeks ago and still nothing from her besides an email telling me that she was trying to work on it. I did call this morning to the company and was told that I didn’t give them enough time to correct the server issues. The lady actually told me that if they gave full 100% refunds to everyone that cancelled service with them, they’d go bankrupt. I am not attempting to dispute this with AMEX, however it has been more than 2 months so I most likely will have a problem.

AVOID THIS COMPANY AT ALL COSTS!!"

"I signed up for 1 year with their dedicated server and was told of their 100% money back guarantee. First off this dishonest company double billed by credit. After 3 calls and 7 emails, this was finally corrected. Two weeks after paying for the service, my server was still not up and running. Told that my account was cancelled and my money refunded. I tried to explain to them that I signed up once, but was charged 2 times, so the refund was for the extra charge. However the rep or the manager didn’t buy my story and still claimed that I was refunded the monies to cancel my account. Another 3 weeks went by and finally the figured out that they made a mistake, but no one apologized to me. I was just told that someone in India messed up.

So they finally got my server up and running – all OK. 2 weeks later, the server stopped working. They had cancelled my account again. Once again I called in and it took another 2 weeks of calls and emails before they got it back up and running.

1 month later, the site was down again. This time I was told that it was because I was using the wrong IP address. I didn’t even touch the system and was using the IP address that they provided to me. When I would log into my server, I would find a bunch of porn sites. Again this is a dedicated server – my own PC on a rack. They had sold part of my space on my pc to someone else. I guess the other person deleted all my files.

At this point I was done with the company and attempted to cancel and get my 100% refund for unused usage. Now they claimed that they already gave me my refund – again going back to the 1st double charge. It is now too late for me to charge back on my credit card. Calling the company is a joke. Sometimes on hold for more than 1 hours. Staff is rude and hangs up on you. STAY AWAY FROM THIS COMPANY AT ALL COSTS!!!"

"StartLogic was one of the worst experiences I've had in dealing with a company. It all started when half of the e-mails sent to me were getting rejected, and none of them were spam. Apparently StartLogic had spam rules setup that prevented me from receiving e-mail. I forwarded an e-mail to technical support with a copy of the message header. They responded and asked me to provide my username AND PASSWORD for this account in their non-secure online help desk. I responded with this info. Two weeks went by and I heard nothing from them! I then requested to cancel my account. After my account with finally closed, I received a response concerning my e-mail question. I received this response 15 days after posting the problem! ...And after my account was closed! They responded with: "The name servers for the account are not pointing to startlogic." Of course they're not, idiot, I switched to another web host!

I have a client that used StartLogic as well. After convincing my client to leave this horrible web host, I was unable to get in touch with StartLogic by phone in order to transfer my client's domain. Their live chat is pathetic at best. The chat rep does no more than provide phone numbers to lines that do not get answered. I had to contact Tucows, the domain registrar they use, to get a response out of StartLogic.

In brief, StartLogic provides slow servers, no technical support, extremely poor customer service, and from the looks of it, the place is run by a bunch of kids."

"Hello,

Ok, so why didnt I come across this website before? GOD THIS WOULD HAVE SAVED ME HEADACHES!!!!!!! Of which Im' still facing in trying to get my money back. I signed up with Startlogic last week on 10/24/06. They billed my credit card immediately and I received an email that stated "your account will be setup within 24-48 hours" - ITS BEEN NOW 7 DAYS!!! STILL NO ACCOUNT!!! When I call, they give me the run around or put me on hold till I drop off. When I email them, no one responds - only stupid ticket numbers are given to me. When I chat with Live agents such as Rob M, Tom S, Victor or Alan S - THEY ALL TELL ME THE SAME CRAP!!! To give them time!! What more time??? They're excuse "we've been busy especially with the weekend" - I DONT GIVE 3 FLYING FUCKS!!! BUSY OR NOT...this has been the worst experience I have faced in hosting a domain. Now, I face the battle of trying to get my money back. I have filed a complaint with the Better Business Bureau and The State Attorney as well. This company promises so much, yet gives so little. They are quick to charge your credit card but not quick enough to their job.

PLEASEEEEEEEEEEEEE GET THESE PEOPLE OFF FROM HOSTING ANY MORE AND SCAMMING PEOPLE!!!!!!!

Thank you for having this website. Too bad for me that I did not come across this site before.

I'm so damn upset. ;/"

"I opened an account with startlogic and it was going fine until I wanted to add another domain and they were going to charge me $10. This was never stated before.

After many emails trying to get them to waiver the fee I decided to close the account which was within the 30 day money back guarantee. I then promptly got a phone call from them saying that they had reconsidered and were prepared to waiver the fee, but by this time it was too late as I had already signed up with someone else.

I was told by customer support that I would get a full refund.

But surprise, surprise I got charged for the next month as well with no refund.

It has been 6 months and I have still got nowhere, one minute they say I am getting the refund and then they just say there has been a mistake and I will get no refund.

I advise everyone not to use StartLogic, pay the tiny bit extra and go with a reputable company. You will not regret it. Their customer support is some of the worst you will come across!"

"Thanks for verification that I am not a complete idiot. I signed up with StartLogic earlier this summer, after reading a comparative review of newer web hosts (a review I now suspect was in-house). The promise of large storage, user-friendly service, and so forth, was very attractive. Although I have had websites for several years, I am not technically proficient; I use canned packages, mostly, and rely on web-host services. Well, the experience with StartLogic has been a complete frustration. It began with the request to transfer domain. I got very short, arcane messages, which I either could not decipher at all or could make intelligent guesses as to what the meaning(s) might be. I could never reach anyone by telephone. My e-mail requests for clarification, etc., were either ignored or, after lapses of three, four, or more days, met with equally cryptic responses. I would not recommend this company to anyone."

"I wish I had known this all yesterday when I signed up for my startlogic account and authorized them to take $120 from my bank account. I was given the same phone deal, asking to go to billing to "verify" my information.

I called a little while ago asking to cancel my account, which, I still have not been given acess to more than 36 hours after I signed up. (they said within 24).

The sales woman actually tried to BRIBE me. Offering 2 months free hosting if I stayed with them!!!!!! I declined and again insisted my account be canceled and money refunded. She asked for some more information to "verify" and then told me my account was cancelled and I would receive my refund in 10-15 business days.. DOUBT IT. But well will see. I have just finished filing a claim with the better business bureau with a link to this site!!!

Hopefully something will be done about evidently shady business practices.

Best of Luck to everyone else,, my only advice DON'T GIVE UP!!!!"

"I've had a Startlogic Hosting plan now for two years and FINALLY decided to make a good move by trying to swtich to a different company. In attempting to do so, I've had quite a few rather irritating and EXTREMELY inconvenient problems:

1. First of all, I received an email support@startlogic that my account would be automatically renewed in 7 DAYS...didn't seem like a lot of heads up, but whatever. (Keep in mind, my GoDaddy.com service emails me 90 DAYS in advance to inform me of upcoming renewals)

2. When I first tried to call their so called "24 hour support", I waited for 25 MINUTES before finally deciding to hang up and try again the next day. My second try was a bit better, about 20 minutes (::cough cough::) and based on the tone in the customer support person's voice, you'd think HE was the one who was forced to listen to that horrible elevator music interupted every other minute by "thank you for continuing to hold, your call is important to us...." YEAH RIGHT!

3. So, I'm talking with Joe Blow from StartLogic. He tells me that I cannot cancel my hosting plan over the phone (despite providing sufficient information to verify my identy and holder of the account). Rather, I have to email cancel@startlogic.com with the name on the account, original password or last four digits of the credit card on file. Even people who aren't anal about identity fraud would find this a little frightening!

4. So, I am now waiting to talk with another customer rep, since I don't feel comfortable providing this type of information via email. To pass the time, I thought I would do some web surfing, which has brought me to this site startlogicsucks.com. Believe it or not, I am STILL on hold, waiting to talk with someone (going on 30 minutes now). Thank goodness I have these postings to read... based on other people's stories, I feel some what fortunate to not have that many complications.

Oh, I'm being served now, gotta go.

Average wait time: 28 minutes"

"On July 12th I asked to have my doman name (purchased through StartLogic) unlocked, so that I could transfer to another ISP. It is now August 6th and they haven't done a thing. Below is the support ticket as proof.

This is my entire business, and StartLogic has it kidnapped. I am looking at losing hundreds of dollars a day if they don't get this done within the week.

THESE GUYS ARE HORRIBLE. DO NOT USE STARTLOGIC."

"I had a couple accounts with StartLogic and had had no trouble. My own web site was with another hosting comapnay and I decided to move it to StartLogic so all would be in one place. May 4, 2006, I went online and signed up to have my site moved. I prepaid for 2 years, $118.80. Which of course, they promptly debited. I did receive an email welcoming me, etc. And one where I had to give them the information where my site was so they supposedely could do whatever to move it. I never heard back and agfter checking, discovered my site was still where it had always been. My then I decided maybe I should keep my site where it was, plus it had already renewed along with my domain name. I called StartLogic and told them I wanted to cancel and wanted a refund. At first they told me I had to go online and submit a trouble ticket in order to cancel. I did that on 6-20-06, and still nothing. I called back and asked to speak with a manager. I was told they had been sending me emails and I wasn't getting them. I told them I had certainly gotten their email when they took my money. I provided them with another email address so they could resend the alleged lost ones. Nothing. I have checked my spam folders and there is nothing in either account. I called back and was told they would cancel but prorate the refund becasue it was my fault the site hadn't been transferred as I hadn't followed their instructions in the "lost" emails. I submitted another trouble ticket demanding my full refund and of course it has never even been acknowledged. Once when speaking to the manager, he stated something along the lines that if they didn't approve of the reason you wanted a refund, they wouldn't give it to you. I told him their people were rude, their service stunk and I was extremely unhappy with the fact that they stole my money, and that was good enough reason for a refund."

"I currently use startlogic to host three websites with their low-end service package....about $71 a year after the first year.

However, people hosting very simple websites built with Frontpage should know that if you rely on Frontpage extensions to run forms on a simple website, you're out of luck. Startlogic advertises Frontpage compatibility, but cannot work with Frontpage forms.

When I wrote a support ticket, I got the generic 'we're working on it' reply. Two years later, they're still 'working on it' and advertising themselves as if the problem doesn't exist."

"In June 2005, I paid in advance for a year of web hosting with StartLogic, then cancelled my account after 3 months (September 2005) due to complete indifference on their part to a serious problem with their email hosting (involving, as far as I could tell, a spam filter somewhere deleting various sent or received messages with no warning or error messages of any kind.) I asked for a refund of charges I paid in June 2005, not really expecting to receive one. (I moved my domain to thehostcompany.com, which so far has treated me well.)

The real problem with StartLogic came later, however. In May 2006, I received the first of several email renewal notices, stating that my credit card would be charged for another year of service on 6/2/06. After several frustrating rounds of emails and phone calls with StartLogic, I learned that my account was never closed. The renewal charge appeared on my credit-card statement, and I of course disputed it with my credit-card company. On 6/12/06, I finally received verbal assurance from StartLogic, over the phone, that my account had finally been closed and my credit-card information removed from their system. I asked for written confirmation of both of those facts, which I am currently awaiting.

Assuming my credit-card company agrees to reject the recent charge (which seems likely), the only real damage is a significant waste of my time. I'm posting my comments here for the benefit of others who may experience problems (or, ideally, avoid experiencing problems) with StartLogic in the future."

"I'm an independent web developer. I had a half-decent experience w/StartLogic with a client's site, so I started sending all of my clients to them. Big mistake. Two virtual servers and several managed hosting packages later, I found myself with a hard drive that would periodically fill up without warning (the kind of thing you'd think they monitor over there), a site that mysteriously loses it's IP address to another server in their cluster, and a number of mail server issues.

Of course, I would call their 24/7 "tech support" regularly - which really means one of two surly guys who tell you they can't solve your problem, would you please submit a support ticket?

SO lame. I switched to ********* [edit - promotion of other hosting companies is prohibited], who has proven far and away much better than these Startlogic goons. I just wish I could warn everyone."