"Great example on how they handle support claims. Don't dare ask a support person to go on hold for 1 second while you walk 10 steps to the office next door with a phone by the computer, they will in return, put you back on hold for at least 30 minutes. start logic sucks, and im glad I found this site."

"I started a web site in 2005. No problem my mailing addrtess changed and the credit card I used to renew my account I had replaced, so my web site and domain name expired without notice to me in September 2007.

It has been since October 15, 2007 when I have tried to re-register the domain name with StartLogic, but when they processed the request, they left off the last three letters of the domain name and so they billed me on my new credit card. However, for a domain name I did not want.

Since October 15, someone else has been using my domain name....and I have spent hours and hours being placed on hold, waiting for live chat operators, and to date, no one can help me resolve this issue. I have finally come to the conclusion that they have become a fraudulent group and just want your money.

I would not recommend them and I would like to find others who have similar experience to file a claim with the attorney general against them.

I have no idea how to get my domain name back, but I do know one thing, I have three other web sites hosted by them, and when they renew, I am moving them all to someone with some creditbility."

"They come on nice at first but it does not last long (about 2 days). Then it is all confusing and they can't seem to be able to coordinate among departments or even within their own technical group. My e-mail has been out of service several times within the last 3 months. It has also been out of sync with the time stamp. Noone can identify the problem but, after complaining several time, it magically goes away. The current problem is no e-mail at all for almost 48 hours - two full business days. DO NOT BUY this company's service."

"I hired and paid 6 months VPS in Startlogic.

I am waiting for more than 2 days and not up my VPS not give explanations do not trigger my vps. Starlogic NOT RECOMMENDED.

Very wrong support"

"I made the mistake of using StartLogic. I had an account set up in the end of August 2007. It is now early November I still have not been able to upload my site. My username and password is invalid due to a so called server change. Absolutely lame excuses as to why I can't logon. Over 20 emails to date with requests to resolve this issue. No contact with live support of any kind. I guess I lost money to this company."

"Well, this is a new day for me. I work as a PR director on the west coast, USA.

I don't like to moan about bad service, however - after two years plus with startlogic it is time to go.

I could list 20-30 issues. I won't. I could say their service is bad, I could say their tech support is sad (they know less than me)... But, what really gets me is poor product documention, poor client follow-up.

Startlogic, does not seem to have the staff it needs to grow into a quality web 2.0 hosting provider.

I have called and sadly, the staff complains that they are understaffed, long hrs, no internal support. Bad sign!

If you run a small vanity site, that gets 100 plus visits a month...Startlogic may work. However, if you need the latest tech support go somewhere else.

They are currently in a migration phase to upgrade their servers, hardware is only half the problem, it's the human ability to offer timely options, tech support and real answers that they lack. I assume, they have reached a business lifecycle, and will just be a marginal player in the web host game.

I wish we had found this site before we chose Startlogic. It seems real, and based on real consumer's concerns.

FYI: Pay attention to the review sites you stumble upon. Many are paid/owned by startlogic. In PR that is called message seeding (act like a consumer, plant your brand name.)

Bad service + Bad tech support = a new business host.

Best to all,

In Peace."

"It's easy to find out how poor the customer service at startlogic is. Just go on their homepage and try to contact livechat. I bet you will wait at least half an hour (!) before you get the person online on a good day!

No matter what you ask him / her, they know nothing. All they do is refer you to their tutorials!

The phone services? Forget about it! It will take you at least 40 minutes to get anybody on the phone...

Another reason to not sign up - their poor template choice that will make your site look very unprofessional.

Total Grade: F- "

"I have been trying to help my sister get her business going. She chose Startlogic to host her site, based on a hosting comparison page I sent her. We now wonder if it was a fake posting by Startlogic, as our experience with them has been horrible.

Their sales team will answer the phones and take your money, but beyond that, good luck talking to anyone. They'll transfer you and you can hold for a hour or longer with still no one answering the phones. We've called at all hours of the day and night and never, ever been able to talk to anyone in technical support or accounting. You can get sales but they will always transfer you if you ask for any help beyond sales, and no one will ever pick up.

I almost signed up with them as well when she did, but thankfully I didn't.

We're trying to get my sister's hosting money back from Startlogic, without her losing the domain names she purchased from them. We hope they don't mess her up there.

I don't know if there's an internet Better Business Bureau, but I'd like to report them if there is."

"Hey, I have had many problems with startlogic. The most damaging by far being the one where my email decided to stop working.

A little background: We run a small translation comapny out of Tokyo, translating japanese patents into English for US application. In short, we are a small business that depend largely on email for business communication and operation.

The problem: Mail server stopped recieving emails to any email address ending in my domain suffix. (Could send, No recieve)...

The dialouge:

"Stay away from startlogic. This is by far the worst company i've ever dealt with. You will also note that they're no longer a member of BBB because of too many complaints.

The hold time to get someone on the phone is over 25 minutes... live chat windows have been left open for several hours... no operator.

They lost 3 weeks worth of email due to their server problems and they can't explain how this happened. no manger, no corporate contact...

All I can say is STAY AWAY FROM STARTLOGIC and any company that Thomas Gony starts. He also has many other hosting companies under different name (iPower is one of them). He probably owns many of the review sites."

"I had this epiphany of running my own website. Mostly for blogging purposes to share with friends, so I went ahead and searched for a block host, without realizing the seriousness and consequences of the action- Web-hosting service provider shopping was not to taken lightly, and I made the mistake, and paid dearly.

I looked at StartLogic's deal and it was pretty sweet. I signed up like a sucker and coughed up 118.30 for two years of domain name and hosting.

I bought the account on the evening of Aug 8th and got another email for setup information. I was pretty excited so I picked out a blog engine to run, thought of website contents, and got an email in about 2 and some hours with setup information which was not all that fast.

So I was happy and setup my stuff and uploaded files to the server. I had trouble with their ftp server losing connections but I didn't think much of it because I was too excited and didn't pay attention the fact that it had a flaky connection. So I published a website using textpattern just to test it out, and it's up and running and very pretty. I spent all evening on a Saturday night- I was proud of it and was telling people about it all night- and the next morning, my website was up, but the database had a FATAL CRASH and none of the contents I uploaded was available. It couldn't read from any of the tables and I could not figure out why. I thought ok, maybe something went wrong, and even though I was very discouraged I actually found another blog engine which was a lot easier to use, wordpress, and decide to see how that one goes. Another database is created for the new blog, and I go again.

I upload and decorate and fill the pages with content, and as I work more on the pages I noticed two things 1. It's very slow 2. and it's down about 50% of the time I am trying to access the site.

Even my friends noticed me and told me that my site is down. I get suspicious. I check my site and it's down randomly, and the speed of my connection is incredibly slow. I have a pretty fast cable connection and never had trouble with connection speed anywhere.

I assumed that it's the connection speed and file a claim ticket on August 14th.

I did not get any response for the next two freaking days. Finally they send an email to say, give me your information. Extremely unpleasant- but send my information.

I was very irritated and thought something was fishy- I started a review search on StartLogic. And voila, I found this site, and on several other review sites it's rated at about 2 stars out of 5. My site was still sporadically up. Alarmed and annoyed, I realize that I can use the 30day cancellation policy and send out an email for cancellation.

In the mean time I decided to try their online live chat support. And that was actually worse than the email. I waited an hour and gave up on waiting for them. Just as I was cussing them out and leaving, a representative says hello! so I say I want to cancel my account, and I get this "Please call StartLogic and select option 2, billing, or email them at billing."

Now that was helpful.

And when I sent this message it struck me- If it took them that long to say "hey i need more information on you" they probably won't be prompt on this cancellation request. So I call them on August 17th for cancellation and it goes smoothly (for once with this company). That weekend I get this email from their support team confirming cancellation and my refund.

Yeah. When they finally took a look at my ticket, cancellation has already gone through. Their support was very slow to say the least. I am glad that the 30 day cancellation worked out great except fort hat I still had to pay for the domain fee which would have been free with the new hosting company I am happy with, if I didn't make the initial mistake of signing up with StartLogic.

This company is not where you want to have your anything hosted. It's unreliable, and support is very slow. The best part of my experience with them was being able to cancel the account because honestly at the rate they were responding to me, I thought I was not going to see my $100 again.

Please stay away from this place. And be smarter than me and do the research on hosting companies. I learned a hard lesson from StartLogic."

"My Web site is as simple as they come. A single page gives my background and invites viewers to use me for computer programming. In spite of some glitches along the way, I renewed with StartLogic for another 2 years on 10/18/2006. (My major problem with them had been that eMails to clients with AOL addresses would come back. I contacted SL twice or thrice about the issue and they claimed it was AOL's fault.)

About 8 weeks ago, I converted a VCR tape to DVD format for someone and, since the output was too large to eMail, I FTP'ed it onto my assigned space. This brought me up to 22% of my allocated space, the most I have ever used in all the time I have been with StartLogic. (My usage until then would have been below 1%.) Anyway, Friday 8/17, I started getting errors trying to access my eMail. I had just updated my eMail client (Thunderbird) and I imagined that was the problem. I reinstalled the earlier version but the problem persisted ?!?!?

So, I decided to look at my mail using their Web Mail access. I could not get into my Control Panel ?!?!? I called tech support and someone gave me a "temporary password" to get in. I did, I set the password back to what it was before and I re-entered all eMail account passwords to see if that would fix the problem. Nope. Thunderbird was still giving me errors.

Then I tried to look at the mail boxes using Web Mail and I could not get in either. By now it was about midnight. I called SL tech support and held for about 45 minutes. Eventually, some guy answered the call. After some investigation he gave me the incredible answer:

"We are living in Hawaii and run a non-profit organization for peace, so the local providers had some issues regarding with versions of scripting languages or MySql database manager.

I thought a VPS would be a right think and I did some research and some UK run website gave Startlogic a good rating.

I decided to use the VPS mainly as http/mysql server and it run after the VPS was established for 2 month and than the trouble began. Quite frequently was the VPS not accessible and it took Startlogic staff ages to fix it.

Since Monday June the 17. my VPS disappeared and I thought ok they can fix it.

I received an e-mail from Admin Matt Kandell, who told me my VPS was deleted in error. Ok, I said I did a backup, so please restore it, no answer yet: Thursday 21, but rude and bold behavior from their staff.

This people have no sense of IT business, nor do they have much knowledge, if I would have run into this site earlier and would have also checked the cases they already had with the Better Business Bureau - I wouldn't have spent a month of work to establish my website with Blogs, Video etc. on that platform and with Startlogic.

We should really spread the word out! Beware of Startlogic!"

"First off I am writing this for those out there interested in virtual dedicated and/or dedicated servers. Many reviews relate to shared hosting, so you need to rest assured that it isn't much better with a virtual dedicated or dedicated.

Yes, another customer service complaint. If you happened to read a hosting review somewhere that happened to give Start Logic five stars for customer and technical support, then you may have been fooled just as I had been.

I was previously with another (more popular) host, having a virtual dedicated account. The service was alright, except it came with a lot of problems. Mail server was a complete mess from the beginning, and the customer support couldn't provide any answers.

So I decided to look for another host. After reading some reviews, I thought "Hey, Start Logic seems pretty good." The main reason I switched was a few favorable reviews, each noting the excellent customer service - I wanted real customer service.

So I emailed them. I had a few questions and wanted answers. The sales department emailed me back in a timely fashion. They were very helpful as well, answering each and every question that I had. I had deliberately asked for a real response, as I had been tired of useless emails from my previous host.

That salesman was good - he was convincing, and he does his job. He answered emails, used proper English, and didn't miss a single question in my email. I thought "Great!"

I signed right up - VPS Premium account. I purchased 6 months (roughly $300.00). I didn't want to pay a setup fee, but still didn't want to dive right in with a full year (plus I'm still young and don't have a lot of extra cash).

I thought I had gotten myself some truly premium hosting. And then it began.....

At first, it was just a delay in getting the account setup. They set it up, and after a day, I received the setup email saying the server was ready. Much longer than the previous host took, but doable.

First, the links in the emails don't work. The links send you to your Virtuozzo and Plesk panels, or so they should. Instead, they send you there, but to a page that says the page does not exist.

It only happened sometimes though - so I thought my Plesk installation wasn't working properly. There were a few other things that seemed odd as well. I requested a re-install. Furthermore, I wanted them to add the Plesk Power Pack when they re-installed it - this would give me all the additional features (applications, coldfusion, tomcat, etc). Phone support said the reinstall should be completed within 48 hours.

A week later and several emails later, no re-install. It took them 3-4 days to email the first response, which asked me to verify the last four digits of the credit card. Another 3-4 days to get it done (after several frustrating emails in between).

See, I could log in sometimes, but I couldn't do anything on the server until the re-install. A reinstall would wipe out everything. So of course I wanted it fixed soon.

Eventually I found out it probably wasn't Plesk - it was just their links. They should have those right. If you just type in the IP followed by the port, you should get in without any errors no problem. That day they did the re-install.

So, a fresh start. It was a waste of a week because they cannot provide working URLs, but now I was ready to work.

Oh wait, they didn't add on that Power pack which they charged me $120.00 for last week. Shoot.

A couple calls, emails, and a week later, I received an email saying the Power Pack had been installed. All they needed to do was provide a new Plesk license that opened up all the extra features.

So they did provide the new license - but they forgot to mention that I would need to add the new license to Plesk. I thought for sure when I logged in after that email it would be working. It wasn't.

After clicking around, I used Plesk to do a search for additional licenses. It was finally working. They were dumb enough to not switch the license to the new one.

So now everything was working as it should two weeks later. There were a couple problems with the mail server and other little things, but support cannot help you with that. All they do is say "This is an unmanaged server." meaning they aren't smart enough to provide any insight.

I'm actually still with Start Logic, even though I'm unsatisfied. I've had the service about a month now. Why stick around? Well, if you're interested in anything other than shared hosting, the money back guarantee doesn't apply. I can't get my money back. I'm tired of fighting and complaining to support.

Some final comments: I found out that the ticket system they are using sucks. You all know that by now. Here is my reasoning. Setting the priority makes no difference. I've had tickets bumped up from normal to high to emergency to critical -nothing changes regarding the speed of reply. You will still be waiting a week for it.

But get this, whenever you reply to the ticket, you are automatically put at the bottom of the queue. I guess they figure it will keep everyone and everything equal. They answer your question, put you to the bottom of the queue again and you wait again.

There are two problems with this. The first is it takes forever to get a response from them, thus it takes forever to get to the top of the queue. After waiting a week for something very important (such as getting the server usable), they ask you to confirm that you want it fixed or something along those lines, and send you to the bottom of the queue. Next, if you provide any additional information after your original response - bottom of the queue. I found this out when I gave the wrong digits for credit card verification. The next day I switched to use the other credit card - I figured by the time it got to the top of the queue, they would see the right one and it wouldn't matter. Well, that was true. It's just I had been bumped back down to the bottom of the queue.

A couple days later (total this is over a week later from the original request), you make a complaint saying 'PLEASE ANSWER YOU SUCK" or any other cruel word that honestly describes them. Bottom of the queue. A couple days later another one - very impatient at this point. Bottom of the queue.

Finally I called customer service and they told me there that posting those extra comments just dropped you back down to the bottom. A poor system. Once you wait the first week, you should get top priority. Seriously.

Oh, and the Live Chat is useless. You are talking to robots. I swear. I have never had a realistic conversation with any of them. Hello Russell. How may I be of service? I tell them. A few minutes later. Hello Russell. What the heck? So I would type something regarding an issue. For example "Plesk isn't working." Their response would be "Yes, you have Plesk as a premium member." Here was a recent one. "I need reverse DNS set up, as we are not in charge of that zone file." Their response "Yes, as a VPS user you are in charge of zone files." "No, I need reverse DNS set up. I am in charge of forward zone files. I've tested it thoroughly." "You can edit your zone file in Plesk under DNS Settings".

They're useless. Not to mention my representation of them above uses English that makes sense. They do not know English. They do not know computers either."

"I moved my domain to StartLogic at the beginning of the year. The first month of service wasn't bad, although I didn't think much of the vdeck control panel.

But then the "fun" began! There would be daily server outages, usually at night. For what I was paying, I don't expect 99.999% availability, but I certainly demand more than the intermittent availability I was getting with StartLogic. It would also take days to get answers back from Tech Support. After another month of their service, I decided enough was enough and transferred my domain to another ISP for hosting.

After everything was moved over, I sent an email to their billing department to cancel my account and refund the unused portion of my two-year hosting fee. I requested that a cancellation penalty NOT be applied since their availability did not come close to matching the 99.9% "guarantee" on their website.

Two weeks later and no word ... not even a confirmation that they had received my request. I was still able to FTP to my old account, so I sent a second email reqest. I waited two more weeks before emailing again asking for a confirmation that they had received my request to cancel. No reply, of course.

Finally, after another three weeks had gone by, I called their billing department. After waiting on hold for 30 minutes, someone finally answered. I gave her the domain name and she confirmed that they had received the request. What she said next really blew my mind --- that every time they receive an email on a cancellation request it automatically pushes it back to the bottom of the queue. What kind of deal is that???!!! Calling them must also restart the process, because she said it would now take 10-15 days from the date of my call for my credit card to be credited. Will that actually happen? I'm not optimistic.

What an incredibly messed up company!"

"Where do I begin! In January 07 Startlogic billed my credit card twice for $3000. I quickly had the money refunded because I called my card and had them reverse the charges. I was told at the point in which I paid that design would be in touch within 24 hours. One week later I received an email. At that point I sent them a jpg. of what I wanted my site to resemble. Three weeks later I received notification that they had come up with something great. I looked at their demo and was suprised to see the exact jpg. I had sent them. Not one change. Three weeks to send my picture back. After a week of constantly calling I got the issue resolved. Next came the programming portion. I was promised a program called Php xl. I received Php gpl. The main difference with the two is gpl has limited capabilities and by the way, it's free to anyone who wishes to download it! Once again I called design everday for three weeks informing them of the error. They assured me I was incorrect. Little did they know I had access Php using their password and looked at what they had downloaded. I once again was told it was an error on Php's site. Finally after three weeks of emails and daily phone calls I got word that sales had made an error with the auction software. I was told that they purchased it that day and it was being shipped. Oddly, Php's programs get downloaded directly from their site. Ten days later the correct software was installed. With all the misinformation going on I decided to contact a Senior Manager. He assured me I couldn't see any progress because the programming was being done on the back side. One problem, they hadn't purchased the software yet. He then assured me that he would personally oversee the project and assured me of 100% completion by the following Friday. Thus giving them 10 more days. Well, Friday has come and gone. At 5 P.M. California time I called to get an update. I was told my project manager was on another line and he would return my call immediately. It is now Saturday. No phone call. This makes 142 unreturned calls. I have also sent 77 emails. None of which have been responded to. I have been lied to, ignored, made promise they never intended to keep and told for the price I paid that this would not be a priority. For those of you who believe in service, this is not the company to use. If you do however like being lied to and ignored, these people are the correct choice. I am currently hoping my site is complete before I have to renew my business license. Highly doubtful at the current progression. Take a look at my site. This has been the exact same for three weeks. They have added a thumbnail to the homepage, but beyond that, no change. Visit anytime you would like. I am confident that 2008 may be a more opportune time for Startlogic to complete my site. Good luck!"

"On March 12, 2007, server ST25 crashed at 6:00am PST. One hour later I called tech support and was told that my account had been canceled. I pay my bills on time, but I've made mistakes before, so I gave them the benefit of the doubt. I was told to call "sales" to get it restarted. at 7:30 (on hold for 30 minutes) I called sales, they said my account was fine but that the server had crashed.

Over the next two days I was told a series of lies. One "technical supervisor" told me that the server had been restored and that I should hang up the phone and go use my account (11:30 3/12). Another told me emphatically that there was no reason to call or chat, that the company would use the "announcements" page to past all progress (the cryptic note was taken down within 1 hour and moved to a network page buried in their user forum). I was actually told by one chat technician that my email would not be lost, but was being stored (yeah, right). Another voice on the phone told me that "whenever this happens, it takes about 8 hours to fully restore and QC, so give us until 3:00pm PST to be safe."

My all time favorite was this morning, the second day of no business, on a chat with "V***** A.", a short excerpt is attached below. I realize its painful to wade through., but the humorous part is that I should be patient, since the problem will be resolved in "a very short time", which is later defined as maybe 5-6 hours. I had to take in upon myself to communicate the 5-6 hour delay through the forum, assuming anyone reads it.

I can forgive hardware failure, I cannot forgive systemically poor customer handling."

"Startlogic is the worst hosting provider ever. I signed up over a week ago. Their system was horrible. The FTP would not stay connected. I tried to use the feedback form creater and it was horrible. Tech help was not only useless but was rude and insulting. I demanded a refund. I still have not gotten it. I am borrowing the button to put a link to this page on all my websites.

Be warned!"

"After spending of 6 month at Startlogic, our company canceled the account in great frustration. We used VPS services for 3 month and then switched to dedicated service account. To our great disappointment, dedicated service was even worse than shared and Virtual hosting! One day our server went down for no reason. We email and called support, the response was so slow that we decided to ask Startlogic "professional" services, which cost 75$ per hour. To our greater frustration - they couldn't help us and instead when I requested the data - told us that hard drive copy data is impossible or it can "possible" for extra $800 to ship the whole hard drive to us. What kind of rip off is that? They can't support dedicated servers, they don't have technical stuff - only things they can do to fix - it's just overcharge for the hard drive. And we are talking about single SATA 200GB hard drive, which cost about 100$. After being down for a month!!!! we bought used IBM server, install Linux and Plesk on it, put the server at collocation company near my house and happy till now. People if you want to have Dedicated server - don't even think about rip off companies like Startlogic. Find something near you, just in case if you want to come over, at least you who will know these guys in face."

"I signed up for Startlogic's Virtual Server package in August 2006. Almost a month went by and for some ungodly known reason there was no way to get our website up and running.

Their tech support was horrible, obviously oursourced to India. They barely spoke English, and after weeks of spending hours on the phone and troubleshooting, the final answer we got was "we have no one that can work on that server from here" -- so we cancelled the account.

In November, my credit card was charged a renewal fee of $94.95...more than two months after we had cancelled the account. I contacted their billing department and was promised a reimbursement within 10 days.

The entire month of December went by and I got no reimbursement, so I contacted them again after the new year, and the answer I got was "there is no reimbursement eligibility for this account".

DO NOT USE STARTLOGIC. They are all about taking your money and not providing the 24/7 support they promise before the sale. They are by far the worst hosting company I have ever dealt with."