"Somehow, I managed to stay with StartLogic for nearly a year. I have a simple website with pics, videos, and two Wordpress blogs. Nothing major. But after about 6 months, service outtages started and I came to realize what everybody here knows: you will never get any tech support from StartLogic.

The trouble began when I was scheduled to move from vDeck 1.0 to vDeck 3.0. This service was scheduled for 12/15/07. This date came a went with no change. I called -no answer. I submitted an onine ticket - function did not work. I emailed - no reply.

Eventually, my fourth or fifth attempt and submitting an online ticket worked and the process began. My site was unavailabale during this time. After a few days, I checked back in (you never recieve update emails from StartLogic unless it's for paying them). The move from the old to the new platform was simply abandoned and forgotten. I checked the support ticket and IT HAD BEEN CLOSED WITHOUT RESOLUTION!

I tried to stick with them thorugh this and the change was eventually finished two weeks later. But my SQL databases were funky and I was really annoyed so I decided to leave them. To do this and keep your website, you need to repoint your DNS to your new host's nameservers. After mutlpiple failed email exchanges and online tickets which just get closed rather than fixed, I had to do this myself via the opensrs page.

Later, when I received an email from their tech support saying that they could not help me since my site seemed to not be hosted with them, I had to laugh. When my site's renewal came up, I had to unlock the domain myself via opensrs and start the registration transfer.

Now I am free of StartLogic and it feels great. I doubt I'll get the rest of my money back, but that's small potatoes when it comes to knowing that they have one less cow to milk."

"I just wanted to say that I have had similar problems to many of the posters here, and wish I had found this site before listing with StartLogic. Absolutely, positively, StartLogic has terrible service in every sense of the term. They have now changed their ridiculously un-intuitive platform to something that is now incomprehensible and extremely difficult to use. Don't know how or if they can stay in business.

Good luck to all."

"This year the big change to the new server was happening. I sent several e-mails to tell them that I would not renew until I knew that I would be put on the new platform (whatever that meant). My site was harder and harder to manage - couldn't get my webmail, couldn't put on metatags, everything just became more and more user unfriendly.

I was told that my credit card would now be charged for a year renewal - but they charged me twice. I went online to chat and also called. After 52 minutes - S***** picked up the phone (no one yet on online chat) and refused - REFUSED - to get me to a manager. I finally told her to cancel my account. She said that she would get back to me - another 20 minutes and we were conveniently disconnected.

I called back AGAIN and was on hold 67 minutes and a young man assured me that S***** had cancelled my account and then at the end of my conversation asked me my name - which I gave to him the minute he answered - how else do you check my account??? THIS IS THE WORST CUSTOMER SERVICE EVER!!!!!!!!!!!!

S***** did send me an e-mail informing me that I was double charged and made some snide comment at the end of the e-mail telling me that I would probably be billed for a whole year anyways - I BETTER NOT BE SINCE MY RENEWAL DATE IS TODAY - and telling me that "for your sake ma'am, I hope you don't have to call back". How utterly ignorant and rude.

STAY AWAY FROM THIS COMPANY
Debra Shannon"

"I hooked up with my first ISP back in 1995, when I put up a web page to advertise Electric Avenue, my 21 line dial in BBS. (I'm sure you're impressed with the brilliance of that business plan.) Since then I've done business with a half dozen different internet service providers. Some started out great and turned to garbage. One that I really liked fell apart when the founder died unexpectedly. One raised their prices too much when this site went over their 250 meg limit. But through them all, the good ones and the bad ones, Startlogic stands out and the lousiest, most miserable, most horrible ISP I've ever dealt with.

Shortly after I moved this site to Startlogic I started the Podcast Peer Awards, and opened another Startlogic account for it. Things were uneventful for a while, until Startlogic started randomly bouncing my e-mails. E-Mail came in OK, but sending them out became a crap shoot. It was because they had their SMTP server set to use some crappy blackhole list, and sometimes my IP was in it, and sometimes it wasn't. This was before they had the kinks worked out of their "Never Let The Customer Contact You" policy, so I was able to get through occasionally, where I was give a lecture on spamming (which I have never, ever done) and treated like a criminal. After the tenth or twelveth time this happened I wrote them a ticket that told them I needed this fixed again and condemned their incompetence.

I got a phone call from them. They actually called me back! And the reason for the call left me nearly speechless, which has happened approximately four times in my entire life (and I'm an old fart). They were calling to yell at me for questioning their competence! Not to help me with the problem, not to apologize for being completely bereft of anything resembling a clue, but to chastise me for being angry about about losing a crucial feature over and over and over again.

I was amazed. I was flabbergasted. I was disgusted. I've made a living doing various forms of technical support for most of my life. I know my customers on a first name basis and like almost all of them. And when they frustrate me I'm still Mr. Politeness, because I have to be. Being rude is not an option. Revealing simple annoyance is not an option. I'll confess to making a disparaging remark after, in private, but never, ever to the customer.

But here they were, calling me to yell at me out for being annoyed at their incompetence.

It wasn't too long after that I moved davehitt.com to D********, who I've been happy with. They actually respond to questions and frequently have the answers. What an amazing concept in customer service.

But the heart of the Podcast Peer Awards is the forum, where everyone votes. I guessed that moving a live BBS from one site to another was going to be a big risky job, and I had paid in advance for a year, so I left the site there.

This week Startlogic blew up the forum. They completely screwed up the server where the database resides, making it impossible for PPA members to log in and converse and cast votes. I got some help at the phpBB forums, but there was still one problem with it that I didn't know how to resolve. Like a fool I wasted an hour waiting on hold on the phone, and also with their "live" chat window open, before I gave up. An SQL guru where I work showed me how to fix the last remaining issue (it took, literally, fifteen seconds) and the board worked flawlessly for nearly ten hours before Startlogic screwed it up again.

I'm so annoyed and disgusted I tried to buy startlogicsucks.com, but this site beat me to it. I could write a small book on the stupid, horrible things that Startlogic has done, but I'll settle for making it a blog category and telling one of the stories from time to time.

In the meantime I'm making plans to move the PPA to D********."

"I have been a Startlogic customer since 2004 and this seems to be an appropriate forum to advise potential customers of the problems I have had over this period.

The most major problems I have had are:

* The premature closure of support tickets, with no response from the helpdesk

* Removing Anonymous FTP access. I can no longer host files via FTP for users unless credentials are created for them.

* Main account to connect to my site via FTP was disabled for no apparent reason. I had to log into my vDeck and create a new user.

* Lots of problems with the vDeck control panel and items refusing to load, or the entire control panel becoming inaccessible.

* Inability of the Startlogic Helpdesk to create a CNAME subdomain record correctly. They fail to put a full stop/period after the name of the server I am pointing the CNAME to. This is despite me advising them to use a full stop. This functionality is available in the vDeck Control panel, but only when it's working!

* Extensive delays in having my hard disk space increased. They would increase storage space for me and I would find the next day that it had reverted to the previous size.

* Failure of email services from time to time

* Inability for the Startlogic helpdesk to email me at my New Zealand ISP (Orcon) email address. Nothing ever comes through that they send to that address, whether it be from a person or any automated notification system they have configured. They can email me at my @nztechie.com address.

I have a complete report regarding a recent 32 hour outage I experienced on my website at: http://www.nztechie.com/Joom/index.php/articles/34-internal/49-startlogic-the-outage-saga-continues

Thank you."

"I was looking at various providers for a virtual private server for hosting some websites and other servers. StartLogic had the lowest prices for their feature set that I could find - in fact, they were low enough that I was suspicious something bad was going on. I mailed them about my suspicions on Feb 7, 2008:

"Hi, I'm interested in purchasing a VPS solution from you, but you prices are suspiciously low and I want to make sure everything is legit. On your webpage, you show the burstable memory, but not the minimum memory. What is the minimum memory quota for the 3 types of accounts? Is there a minimum CPU percentage and/or burst CPU percentage? Is a 1-month commitment available for a trial? How are you able to price virtual systems so far below VPSs from other vendors of comparable specifications? That's all, thank you!"

I receive a quick response:

"We are able to price so far below our competitors because we sell so many. Our minimum memory is 512 mb, with burstable up to 2 gb as you mentioned. Call me at extension 6171 if you would like me to get you set up on a VPS.

M****** A*******
Inbound Sales"

(If only their support were responsive as their sales). Well, 512MB minimum sounded decent to me, despite the fact that they ignored my other questions and gave me some dubious economy-of-scale explanation of their pricing scheme, so I went ahead and ordered the VPS service online. Ought to have listened to my instincts.

Now, unlike physical servers, I know that VPSs aren't something that it takes a lot of time to set up - the software is already installed on these servers, they just have to configure the new virtual machine and start it. I was in a hurry to get my servers back online, so I mailed them the next day politely asking when the VPS would be set up:

"Hi - when do you expect this VPS will be set up? I'm in a bit of a hurry. Thank you."

I received no response to this for days, not even to say they had received my question. Three days later, on February 11th, I called their sales department. They informed me my VPS would be set up that day. It wasn't.

I call them the next day. I go to sales. They redirect me to support. Support puts me on hold for about 20 minutes before I give up and hang up. I write back to them by e-mail:

"My e-mail has been ignored for 4 days. Do you ever intend to respond? Do you ever intend to set up my account? I called and they said they'd set it up by the end of yesterday and they didn't. I called again and they put me on hold for 20 minutes. If this is your usual support I'm strongly considering cancelling this order."

Two days later, they finally get my VPS online, and respond to my e-mail with a long apologetic explanation:

"Hello,

Thank you for contacting Support.

As you are probably aware, we are in the process of migrating customers accounts to the new platform. Since most of the customers are over phone inquiring about the changes taking place, we are unable to take phone on time. Hence, the average time on hold over the past few days are more. We are taking steps to rectify this situation as quickly as possible. We sincerely apologize for any inconvenience this may have caused you and I appreciate your patience. You pay us good money to host your site and your e-mail and we're supposed to provide you with the service you pay for, period. Once the upgrade process is complete, you'll be able to contact us anytime without being placed on hold.

Our records show that we have sent the VPS account setup confirmation email to your account Administrative e-mail address ‘dc@moonflare.com’ on February 14, 2008. Your virtual private server has been successfully set up. Please try to access the virtual private server and Plesk 8 by following the information which we have sent the in the confirmation email. If you are unable to access the virtual private server and Plesk 8, then please let us know.

If you have any further questions, please don't hesitate to contact us. We are available 24x7.

Sincerely,

R****** S*****
Customer Support"

I go to access my VPS. In short, it works, but the performance is terrible (just loading the default web page takes about 10 seconds, even with httpd already running and the files in the cache). On top of that, when I attempted to upgrade glibc to the new version required by my servers, I ran straight into a severe issue with a patch to the Virtuozzo kernel, described here: http://eusebeia.dyndns.org/bug454638.html.

Although I was able to salvage the system, this made it impossible to upgrade it. This isn't really Startlogic's problem, since anyone using Virtuozzo would encounter it, but it makes their service useless to me and I seriously doubt I could ever get them to install a different kernel for me. Deciding that this wasn't worth what I'm paying them, I decided it was time to back out and pay a bit more for colocation of my existing server.

So the next day, today, February 15th, I give them a call during their business hours. I ask for billing. I'm put on hold for about 30 minutes (I've been writing this while waiting), and haven't gotten a response yet. I call back on another phone and ask for sales. They (of course) respond immediately. I say I want to cancel. They say "I'll transfer for you to the right department" and I'm put right back on everlasting hold. I call back sales and tell them I've been on hold with billing for 40 minutes and need to cancel. They tell me to e-mail billing and that it will take them 12-24 hours to process my e-mail (my experience indicates it's more likely to take many days). While I continue to wait on hold, I write an e-mail and send it to billing and support (time: 4pm):

"Hi, my new VPS service was just set up yesterday and due to a variety of issues, not the least of which being the slow response time of your support, it is useless to me and I want to cancel service immediately and obtain a refund. It's okay if you retain the $30 setup fee, I just want to get the rest of my money ($131.85) back. I was told you would respond to this e-mail in 12-24 hours - I hope your representative was being honest about that. Below is my information. Thank you.

Username: d*******"

Not trusting them to respond to e-mail, I continue to wait on hold. It's been an hour. When it gets up to 80 minutes I call sales again and ask them what's going on. The guy seems surprised and says he'll transfer me to a direct client. Apparently this means he's putting me on infinite hold again - after 10 minutes I don't get through to anybody. I call back to sales again. This time even Sales doesn't answer.

Finally, after an hour and 45 minutes, a billing representative actually answers the phone. She tries very hard to change my mind - I explain that my issues with the service are nothing that they can fix, and that I'm not in much of a mood for changing my mind after that tremendous wait time. She says that I will be refunded the $131.85 and that it will take a few days for them to get around to processing my refund request, and at least a week to get my refund. She says to wait just a few minutes and I get put back on hold. About ten minutes later, she comes back and gives me a cancellation and refund request number, 4523140. I get her extension, 8***, and she reiterates that I should wait a week for the refund (apparently they're processing a lot of these - no surprise). I guess we'll see how it goes."

"For the past six months my email server goes down with no prior warning. They never have an explanation nor answer the phone unless you are willing to wait an hour and then the person answering does not have a clue of what he is talking about. The supposedly create a ticket which they never respond to and send you an email (maybe) with basic idiot's solutions.

This is only the tip of the iceberg, I can go on and on with other issues."

"SAVE YOUR SANITY. DO NOT USE THIS HOSTING COMPANY IF YOU ARE CONSIDERING IT.

I am now into my 4th hour on hold with Startlogic. Almost every day for the past 12 days, I have been on hold for 1-2 hrs, for the same two issues, with no resolution.

These issues have been occurring on and off since my site was migrated to their new platform in December. I had to beg them to migrate me since my site went down for 1-2 hours every single day while they migrated the other sites.

So far today: I spent 1 hr on hold. Got a Tier 1 tech. He was nice but unable to help. I was on the phone and on hold with him for 1 hour. He offered to "upgrade" me to a tier 2 tech and told me I'd be on hold for 3-5 mins while he explained my issue. I begged him not to keep me on hold for any longer and asked him to pick up my call if he saw that the tier 2 tech did not pick up. He agreed. This was 90 mins ago! I am so frustrated, I cannot bring myself to hang up.

I get the feeling Startlogic wants their customers to become insane.I am trying to move my site elsewhere but cannot do it myself since I am not a developer."

"I signed up for their service in Oct 2007. The service NEVER worked. It was always crashing, FTP access wasn't working at all. I opened a trouble ticket- no result. Couple phone calls and two weeks later I've decided to cancel this useless service.

Spent another 45 minutes on the phone, and some lady told me that account is canceled. Another two weeks later I found that I did not get my money back. Called them again ( 45 minutes of wait time) and was told they don't have a record of my account cancellation but they would do it now and I'd get my money back anytime.

A month later I still did not get my money. Called them again, 45 minutes later I was told that since canceled my account after 30 days since my activation, I would not be getting my money back(!). Interesting fact that they told me that my file was already erased but somehow they still had my credit card number!

To make it short- DO NOT believe a single word from this company and DO NOT sing for any of their service."

"I read the other posts on this site and I see that I'm not the only one frustrated with StartLogic. I just opened tree accounts with them.

My first complaint: It is impossible to get them on the phone. Don't even try, you will never speak to a support rep live.

My second: Their chat support sucks. You will wait a minimum of 30 minutes to over 2 hours before someone responds. And if you don't happen to see the rep's response, he or she will close the session and you'll have to start all over again.

My third complaint: The fastest I've ever had a response to a support ticket was 2 and 1/2 days! How could it possibly take so long???

My fourth: Two out of the three accounts I just opened had the following problem. I could not FTP using the username I created upon opening the account. I had to create new usernames with administrative rights in order to perform any FTP-related actions. Both times a rep had to set permissions on the server before the first username could FTP. (Each time the problem took over an hour to correct. Not what you want to de every time you create a new account)

My fifth: Each of the new accounts defaulted to a "CGI:Active" state according to the V-Deck user interface. This was inaccurate. CGI was actually inactive, which prevents the functioning of blogs and other CGI-dependent funtionality.You have to ingnore the UI and find out where in V-Deck to activate CGI.

My seventh: I have a Wordpress blog on my website that seems to have a mind of it's own. Sometimes you see it via your browser, other times you just get a message that reads "The server encountered an unexpected condition..."

My eight: In order to address the problem above I tried to create a support ticket 3 times in the last 4 days. Each time the following error message appeared upon submitting the ticket: "I'm sorry, but there has been a problem submitting your inquiry to StartLogic Support."

My ninth: Because I couldn't create the tickets I tried chat support today, ready for another long wait. But I didn't have to wait long to get the following message from them... "Thank you for contacting StartLogic! We are currently experiencing a network outage at our support location. Please expect a delay in our response as we are currently operating with minimal staffing using our back up lines. The local IT team is working to fix the issue. Please contact us later or continue to hold; we'll be with you as quickly as we can."

Summary: If you're thinking of signing up with StartLogic, think again! The downtime and totally inadequate support is not worth the amount you'll save in annual fees. This is a bargain basement provider with the lowest standard of service. I will not be renewing any of my accounts with them."

"For over a month now, I have been having trouble with my website. I cannot get pictures to open. I had 5 pages with paypal button on the site and numerous product pictures. none would open. I contacted StartLogic and was put on hold for more than an hour. I was promised it would be fixed within 48 hours. It has been 6 weeks and after hours on hold plus numerous e-mails. still the exact problem. Nothing has been done. Startlogic,trellix and web.com need to be boycotted. They are crooks and are unskilled as far as the web hosting is concerned. Does anyone know how to get anything done?"

"Rantings from an obsessed soon-to-be-ex-customer. I sent the following missive to the rating service where Startlogic was listed as one of the top 10 web host providers......

---

Have you tested Startlogic's customer support recently? I suggest that you do so before assigning them your rating. To date, I have been on hold for an average time of 55 minutes per call (at least 11 calls made) with no resolution to my pressing problem. I have placed calls at all times of the day and night in hopes of getting a live person. They have one toll free number which cuts you off if you don't push the correct key and they don't tell you which key that is. So you guess and hope for the best. Then they tell you to call the toll free number listed on their website for technical issues which supposedly is different from the one you've called. It isn't. It's the same number.

They don't respond to e-mails. No, take that back---they did respond to one of my many e-mails 12 days later. In the meantime, I had resolved the issue myself. And the live chat feature---forget about it. I have never been able to get through after waiting for close to an hour. Initially, my browser and their server were not communicating after they had 'fixed' my latest url problem. Their customer/technical support is non-existent. I sincerely believe that they must have only 3 part time people on their staff for the whole of the country. They are rude, ignorant and incompetent of their product and service contract. Try calling that number for yourself (assuming that you have 4 or 5 hours to blow) and then you will understand.

On Wednesday, 1/30/2008 was the final straw. They cut off my website entirely after I had spent hours on hold with them to resolve a communication error between my browser and their server which they created. Now I have no website and no way to maintain my site and access my orders. I can't even get through to cancel my account either via their website or phone.

How can a company like that stay in business? Isn't there something we can do to save others such fruatration? I will check about reporting them to the BBB but something drastic needs to be done. They are frauds and should not be allowed to inflict such frustration upon innocent individuals who just want to run their websites.

Startlogic???.....Endlessly Illogic, would be a better name. I am switching providers today."

"I worked at Startlogic about a year and a half ago, back before the whole Endurance thing. I worked in tech support and I didn't really agree with their policy of "we do nothing" on VPS and dedicated servers. I actually got my own VPS account so I could learn more about how the VPS and dedicated servers worked; I wanted to be able to help the customers and not just blow them off as was the companies policy.

I no longer work there and I am just as frustrated as any of the customers at this point. I pre-paid for a year on the VPS server and now....Startlogic has nothing but idiot TEMPS in there telling everyone to submit tickets; you probably won't ever actually TALK to anyone in tech support any more. Their front line TEMPS will just tell you to submit a ticket after you hold for close to an hour just to get them on the phone.

So....my websites are down every day and I have done as they asked; I have combed through my logs and found nothing indicating exactly WHY my sites go down each and every day. I got my answer when I logged in to my PLESK control panel a few days ago and I emailed them (ticketing system was not working!) all the details of what I had recently done, why I had done it and that this was an issue that needed to be dealt with at the server BOX, and was beyond my control. The problem is with the memory. There are memory allocation errors which indicate to me that the server is having an issue with the memory itself; you know the little stick things that are IN THE BOX? Here's the answer I got back...

"Hello, Thank you for contacting Support. We apologize for any inconvenience this may have caused you. Please get back to us with answer to the Security Question so that we can ask our engineers to fix your issue. I have noticed that you have not set Security Question for your account. To set the 'Security Question' for your account, please follow the steps given below: 1) Log into the vDeck at http://www.startlogic.com/controlpanel with your account username and password. 2) Click on ‘Set Security Question’ under ‘Support’. 3) Click on the radio button 'New Profile'. 4) Enter the First Name, Last Name, and set the Security Question and the Security Answer. 5) Click on the 'Save' button. Also, could you please provide the error message you have received while submitting ticket so that we can further investigate on the issue? Please reply to this e-mail with the requested information, so that we can assist you further. Sincerely, P*** K** Customer Support"

First of all.....VPS and dedi servers don't use VDECK, they use PLESK. In my initial email I gave my full name along with my server's IP address and the root password so there should have been no canned ass response from them saying they needed more information. It's some idiot that got ahold of the email and I told them so in my reply. I asked "K**" to please send the email to someone with a clue......That was a canned response that an idiot copy and pasted in there in order to meet their email quota for the day and I am sick of their crap at this point.

The unfortunate part for me is that I am hosting about 8 different websites on my server along with my online radio station. Moving is going to be the hard part but I am taking steps to get ready because when my account is up for renewal I am GONE. They have an old CC on file anyway so they won't get another dime from me. BEWARE of Startlogic..."

"At around mid-2006, a friend set up a startlogic account for a cheap server to be used as both a website and a fast download server for Counter-Strike: Source (it can use http downloads instead of downloading from the game server, thus reducing overall pings). After a bit of time, it was set up and ready to go. We found an excellent webmaster who gave us (very generously) the Invision Power Boards. Everything was set up within a few days. The pings times were horrible however. 300+ from the UK, where our game server which was around the same place gave me pings of around 80. It was slow as hell and I remembered trying to load a flash page on dial-up a few years ago, as it was the same experience. But I and everyone else could deal with that, although the people who were using fast download on the game server kept dropping out. Now the troubles began.

CRASH! Around the end of 2006, the SQL server threw an error. Quick on the case, the webmaster fixed it. All was fine until about a week later. Another error. A quick fix. Another error. These errors were happening, on average, a few times a week. They soon increased to daily. Then it happened twice daily. Constant errors from the SQL server crippled the forums. How could people who liked the game server post? We originally thought that IPB was putting a strain on it, so we installed phpBB and shoved the disabled IPB in a corner for safe keeping. Now, logically installing phpBB should be easy. No, not on these FTP servers. It just kept dropping out, every single time anybody tried to upload the new board. What does that mean? Yeah, its time for the good ol' fashioned "find out whats not there and put it there, folder by folder". Took me about an hour. But guess what?

IT STILL CRASHED.

The webmaster was pissed off. I was pissed off. I hated the very processor of the server. We got IPB back up because it clearly wasn't the problem, but weirdly enough, within a week, it was sorted. Now lets skip ahead to mid 2007.

I had just got back from holiday. I wanted to see how the community was doing so I opened firefox and went to the page. It said the site was down. Well, I could have figured that out easily enough, but why was it down? I got on my hotmail account and discovered it had been down for a few days now. I go to startlogics site and discover that their announcements system is down. In fact, most of their site was down or broken. I went on live chat to speak with some guy. Either he had an instant translator that wasn't so great or he doesn't know english too well or he was a bot. I guess the latter. "It" said that the site was down because it hadn't been paid for. Wait a tick, shouldn't that mean the site would say "account suspended"? Also, how the hell did they manage to not be able to get money off someone? Thats a new one. The owner of the site hadn't paid, it turned out, but only because the site is crap. I wanted to get myself drunk in celebration. The SQL errors were creeping back in the late days, and with the amount of spammers that came onto the forums (shouldn't startlogic be trying to do something about that?) the site was nothing more than a pain in the ass. We have a temp solution, but we are in search of a new web host. The game is on.

Hope this review wasn't too long..."

"I just screwed up it appears. I signed up with these turds and cant get anyone on the phone, live chat or support email. I guess I'll have to dispute this with my credit card company since they don't respond to crap!"

"I wrote the review a few ones up (unable to disable auto renewal). I risked giving them my updated CC so I could renew my domain name before switching to a different host (it was the only way since I waited until less than 10 days before the expiration date, hey I'm new at this). Now there is literally no way to say you don't want their services anymore, apparently you contract with them for life as long as they have their hands on your information. Suggestion, OWN your domain. Despite their practices, they don't own your domain. If you were unlucky enough to be referred to them just cancel your credit card to prevent them from feeding off you. Don't leave it up to chance and unanswered support tickets."

"I signed up for their service in Dec 2006 for a full year, and had a small site with minimal traffic and content. No problems while the site was up. For the last half of 2007 I didn't even update the site, and basically forgot about it.

Then Dec 07 comes up, Christmas Eve actually, and I got socked $83.40 for renewal of service with Startlogic. I was stunned! I'd completely forgotten I'd HAD service with them becuase I'd not had any reminder from them that the account was due up for automatic renewal. In fact, I'd not even received a newsletter from them since March 07. So when this charge came I was annoyed, but I guess I should have made doubly sure to thwart the shady auto-renewal by manually canceling.

But as if the surprise $83.40 charge wasn't bad enough, it caused my account to go into overdraft (paid with a debit card from my checking account), socking me with another $22 fee from my bank.

Due to holiday travels, I didn't get around to settling that $83.40 charge until Jan 7th. After 20 minutes of holding, I got through to billing. Spoke to them and got them to agree to refund the $83.40, but when I requested that they refund the overdraft fees I incurred due to their un-announced charges, they said they cannot refund a charge they didn't make.

I know this to be false. I've had telcos and other companies refund overdraft fees which were their fault when they've wrongly charged me too much.

But fine. I can deal with $22.

The refund came on Jan 7th, 2 days later! Wow! So fast!.....but it FOR THE WRONG AMOUNT. They only refunded me $26.45. Where on earth did that number come from??

On multiple occasions since then I've tried to call back to get it straightened out, but have never managed to get through to the billing department. The longest I waited was 45 minutes. That's insanely too long for a phone support call.

One time I dialed through to sales, and after only a 10 minute (!!) wait I explained my situation, and was promptly transfered to billing..for another 45 minute wait.

Appalling Incompetency.

Hoping for the best, I sent an email to every @startlogic.com address I've ever been in contact with, explaining my situation and demanding the remaining balance be refunded to my account. This is the night of Jan 14th. We'll see how long it takes them to relearn math and give me the right amount of money back."

"In these recent months I get the impression that the company has ceased to exist. Especially after migration ot the new platform. Scripts to not run any more, databases vanished, e-mail service has gone for two days and there is no clue it will be ever restored.

Tickets remain open for 3 weeks! I really wonder if they are not shutting down. Also, I would appreciate if anyone can indicate a serious hosting assessemnt site, that is independent and not sponsored by hosting companies. We have to take some action, although I don't think we will avoid mirror appooaches. I am close to a heart attack at the thought that this thing may happen again."

"The only service I got was the constant reminders of how considerate they were being for scheduling a renewal for my account. Now mind you if I liked this company and wanted to stay with them that would be fine..but they're automatically renewing me for a plan I never had, the one that costs TWICE as much. How is this at all legal? I imagine letting me know with constant email reminders gets them off the hook. Unfortunately I have manually changed this automatic renewal on my account (directions on how to do this were never provided, only how to pay in 5 different ways) as well as written in to numerous support emails and they STILL have me scheduled for an automated upgrade without my consent. Fortunately my credit card they have on file was lost and cancelled a while ago (I would have cancelled it just for this situation) so I don't have to worry about unauthorized charges. Getting my domain name and hosting over to another company will I'm sure be another headache.

The 24/7 support they beam about all over the place is non-existent. Truly. TRULY. One year and never once have they helped me. My site was hacked and the only way I got through was through email (2 hours on phone led to no one picking up, same with live chat) and they basically told me it was my problem and thank you for my money. Wow. Please do not give this beast your credit card information or your money. The regret will outweigh any hosting service they manage to provide."

"Let me tell you a little something about START LOGIC. STARTLOGIC is based out of Phoenix Arizona. They have 3 companies before the merger with endurance corp. The 3 are Ipowerweb, Startlogic and Dot 5 Hosting. All three companies have Better Business Bureau complaints up the Wahoo! Just recently 3 on your side which is a new station in Phoenix Arizona went over to the Ipower and Startlogic head quarters because there was a huge complaint against Startlogic web design. You can view the article here:

http://www.azfamily.com/news/3oys/stories/KTVK3OYS20071210_web-site-Startlogic.2b9cd5d.html

Ipower, Startlogic and Dot 5 Hosting don’t design websites. They out source to a company called Design Var in California. So if you buy a website lets say at 600 dollars. Ipower, Startlogic and Dot 5 keep 300 and Design Var keeps 300.00. So basically your web design is only $300.00 and you paid $600.00 (and it takes 2 years to get your site finished).

They recently started doing website optimization and search engine optimization. They do very basic stuff. All they do is meta tags that’s it. I don’t think you want to spend 2 to 4 thousand just on keywords. I'm sure you can Google all kinds of complaints about their SEO.

Getting back to Endurance International. Endurance International is a company that buys hosting companies that are basically going out of business. They have Biz Land, Powweb, a bunch others and now the lucky 3, Ipower, Startlogic and Dot 5. I'm sure Endurance didn’t do enough research on the 3 companies. Good luck with that Endurance.

Be careful who you choose for internet services because it could result in a loss of money and a pain on your butt. Always look at review sites and research."