"Everything went to hell in November when there was a switch to a new server. Someone called me to set up my new account. Gave me a new user name and charged me for another 2 years. Then in December, my site disappeared. My nightmare began. I talked to many different people to find out what happened, and no one seemed to know. I thought that Startlogic was a small company with real people--they show the "real people" on their site. But all the people I talked to made me tell the same story over again as if no one was keeping track of any communication or making a record of any problem solving. I eventually was able to figure out what they did wrong because I used an FTP program to upload my site, so I could actually see my files on their server even though they told me they were deleted. What they did was give me a second account on the new server, they billed me for that second account. When they retired my old account on the old server, they didn't change my domain name association over to the new account. And they didn't seem to know how to do this. For a month they kept telling me they fixed the problem when they hadn't. Finally figure out that I had to upload to my old account to update my website, because their fix was to point my new account to my old account. They did the same with my webmail. I told them what I was noticing with the ftp program, but they assured me there was no problem. But the inevitable happened. They retired the old server and my website along with it. I couldn't believe it. I finally gave them an ultimatum--"why can't you fix this? I'm telling you exactly what the problem is and you're doing nothing!!! do I need to go find another host? I wrote so many e-mails to so many different techs and none of them had a clue. But when I said I was leaving, they fixed the problem. But tonight again I see my site is down. I wonder how many e-mails are being lost. I have to get out of this host. They're really screwing up."

"I USED to use startlogic, since they haven't removed me from their system after canceling my account, I got an email to fill out feedback. I encourage anyone to fill out feedback about startlogic who has had a bad experience.

http://www.surveymonkey.com/s.aspx?sm=osGRXb8NhJzK8QL4CbB2TA_3d_3d"

"First off, I would like to recommend to anyone having problems with any company (in this case, Startlogic) to please try every method to contact and get the issue(s) resolved, however, if that fails (which seems to happen a lot with Startlogic), please contact the Better Business Bureau ( www.BBB.org ) and file a complaint with them.

Our story is summed up in the complaint(s) we filed with the Better Business Bureau, Startlogic's response and our rebuttal:

--------

1. Initial Complaint (March 27th, 2008)

On March 7th, 2008 there were some issues that started happening, like my site loading slowly (I was told this was due to a MySQL database connectivity issue, since I have a small php-based forum/community). It has now been 20 days since the issue has arisen (15 days since I contacted startlogic about it) and nothing has been done. I called their customer support number, because support ticket correspondence wasn't working very well, and after being on hold for a lengthy time, I was told by the person on the other end that he was going to submit a support ticket (something I could have done on my own and not waste minutes on my phone). My last support ticket (asking for detailed information as to why it has taken this long for anything to happen) has been closed and ignored, prompting me to file this complaint.

I am very disappointed that no action has been taken to resolve this issue, considering 20 days (almost 3 weeks) is plenty of time to at least start correcting this issue. My website was working fine up until March 7th, 2008, and the problems are affecting other users of my site across the country, so I know this isn't an issue at my end. The StartLogic email alerts system, in their words: "The StartLogic Customer Alert Mailing List is designed to help keep you up to date on any systems-related issues that may impact the services you receive.". Their system does not even send out the system alerts (at least, I have not received any, even though I did sign up for it & my email setting are correct. I do not know if their mail is going to the spam box, since I have not received ANY system alerts, yet their ad-mailings somehow reach my box), and this issue was never even put in their system alerts database (to my knowledge), which IS having an impact on the service I am receiving.

All-in-all, I WAS a satisfied customer up until this month (March, 2008), when all this started to happen, and nothing was done about it. Seriously, it should not take 3 weeks to fix a service issue that has degraded my site's performance to a slower-than-56k-modem loading speeds. I am VERY dissatisfied with how my issue has been handled and much more dissatisfied, and actually rather alarmed as to how much the company doesn't seem to care, or want to fix this problem, especially the length of time it's take thus far with no action.

---

After this complaint was submitted, I decided to call up Startlogic to try and get a refund on the time remaining, since I had paid for a 1-year term, expiring on Sept. 27th, 2008. The details will be in the rebuttal following Startlogic's response.

--------

2. The Reply from Startlogic (April 3rd, 2008)

I apologize for the inconvenience and delay. The issue you are experiencing is a known issue that our Engineers are working around the clock to resolve. I understand your frustration with the length of time it is taking to resolve the issue. For this I have added a 1 year Goodwill credit to your account. If you still wish to proceed with cancellation please contact me at r*****@startlogic.com.

---

I tried sending an email to that account, but only to have it bounce back telling me there was/is no such email address.

--------

3. The Rebuttal. I posted in response to Startlogic's Reply at the Better Business Bureau. (April 12th, 2008 - this is where I explain how startlogic hijacked our domain)

(The consumer indicated he/she DID NOT accept the response from the business.)

1. NEW PROBLEMS. I ended up getting a new web host, since I simply could not wait around any longer for startlogic to do nothing. Less than 2 days after uploading to my new host, setting up my domain and it's name servers to point to my new host, Startlogic forcibly 'hijacked' my domain and pointed it to their own servers (even though the name servers at my registrar were still pointing to my new host, thus the 'hijacking' of my domain). This wasn't about my site being properly propagated either, seeing as how within 6 hours of my confirmation/loin info notice from my new webhost, the domain was already pointing to their servers across the country (as my users across the country were very happy to notice the lightning fast speeds had returned through the service of a new webhost). Yet, the following day, my domain was hijacked and forced back to Startlogic servers. I am very happy I had discovered it shortly after it had happened and I promptly contacted my new webhost and my registrar to get it corrected, which it was corrected within a matter of minutes.

2. ACCEPT OR DECLINE. So, I do not accept this response because I feel I have been treated inappropriately and lied to constantly. I was told there is nothing wrong with my site over and over again, and every time I would tell startlogic that something was still wrong, they blamed it as being my fault (that others across the country couldn't connect properly), MY ISP's fault, blame my browser or tell me they don't know or everything is fine. New problems arose, like the hijacking of my domain and I just do not feel like I am worth anything to this business and they do not really care if my service is working properly or not.

I do not accept the 1 year Goodwill credit because I do not want to continue using this company, even if it's free. I have already changed my credit card number in advance to prevent any 'force-through' charges to my account come September. If, somehow, a force-through does appear, you can definitely be assured I will be making another complaint with the BBB and taking further action as well.

3. CANCELLATION. I have tried several attempts to cancel the service, only to have the person on the other end hang up on me mid-sentence on multiple occasions, or being placed on hold and then getting disconnected (this is why I have canceled/changed my credit card number).

4. MY FINAL WORD. I see no reason for this complaint to keep going back and forth, seeing as how I will not accept any conditions/offers the company may put forth to me. Simply put, I want nothing more to do with this company and I will take the hit to my finances as a learning experience with which I will use to help caution others about picking a service company and to check the Better Business Bureau / research a company on the web BEFORE agreeing to sign up with a company. I would just like to move on with the new host I have and put this stress behind me.

- William Chinn -"

"My experience wasn't as bad as some others', maybe because it was shorter than most. I took over the site from a guy who just hated it. I think it was his only experience with website management; I don't actually know if he hated it just because of StartLogic.

First, I couldn't get a Perl script to run. I was on phone-mail hold for almost two hours. This was January 4, 2008. The young man who answered the phone knew nothing about Perl, so he asked someone else and they did something to make the script run. Not bad.

So everything was running until exactly one month later, when one of the Perl modules stopped working. This time I was on hold for a little over one hour. The guy who answered could have been the same guy as before. I explained the problem to him with little hope he'd get it resolved. To enhance my chances of success, I also filled out a support ticket. After two days of no response, I re-wrote the script so as not to need the module. Two days after that I got an email saying the support guy had checked the script and it worked okay. So that means that StartLogic is fine with websites being nonfunctional for as long as four days.

Since then, the sendmail agent I was using stopped working. I didn't try to get support; instead, I experimented until I found a sendmail agent that worked. A couple of weeks after that, the second agent stopped working and I switched back to the first one. From which I conclude that you have to keep checking your scripts to make sure they work. I did it daily until I could get away from StartLogic.

The last problem was when I changed domain registrars. I changed all the email entries in the registration page, but all the notifications went to the ex-website manager. I didn't know he was getting them and he didn't know what to do with them.

By the way, there's a slick way to get your EPP code without going through StartLogic's support hurdle. Check out:
http://www.patrickhansen.com/blog/index.php?blog=2&title=title_3&more=1&c=1&tb=1&pb=1"

"I've recently earned a swift termination due to responding to one of the floor leads with a short, but precise hand gesture due to his consent questioning of why my call times where longer then most people, and why I did not follow up on up-selling to every irate customer. I gave everything I had to the company with my time and effort to resolve every customer issue I took, and even dedicated myself to taking such work home as well for most issues which where caused by SL/IPW/D5 "Techs" that do not even deserve the meaningless title.

Before I continue on, there are a handful of people on phone support that have my respect since they continue to take every action possible to resolve issues, but they are sadly outnumbered with incompetent techs, and under-paid/overworked Temps that have to create tickets.

My problem is with the management of the company. To them, Quality is not getting things fixed, but how much money a "tech" can bring in. They rewarded people that can push sales then those that gave everything they can to save customers. I never met my sales quota, I contently received a backhanded compliment on my QA scores as the people screening calls would not see my work, but rather my lack of pushing broken and useless products onto people with barely operational websites. "Great job, But needs retraining due to missed sales opportunity".

As if that wasn't bad enough, it seems like every day there was an uphill battle. "Techs" had to tell customers that they cannot keep the promises made by "Sales" teams, "Billing" was being bombarded by lazy "Techs" that would want to get a good score by transferring callers into longer queue times, and everyone seemed to be fighting against the "e-mail and ticket" teams that would never read the actual problems and give out canned responses for everything. (Since half the that team is outsourced to "Dyia", and the other half are "advanced" Teir1 techs that can complete 50 tickets a day...)

I tried my best to make a difference, but compared to the others, I was not profitable by company standards. To anyone that reads this, please avoid StartLogic/IPOWER/Dot5Hosting and have them rethink their standards for customer service."

"I think it is time for a class action suit against StartLogic.

I had a domain that I didn't want renewed. So I logged in my account. No apparent way to cancel it from inside my profile. So I emailed CS and billing. Every time I emailed they would ask for some new piece of info, which I would provide. But it always seemed to be aimed at not resolving the issue, but rather stalling for time.

Then they would start all over again as if it was the first time they were hearing from me.

So I called and explained I did not want to renew. They stated they would cancel, but that I would still need to update my expired debit card info (adding the security code that wasn't there) which I refused to do. If they were going to bill, I wanted it to reject.

11 days before it was would have billed had I kept the service, they attempted to bill me not once, but five times. Amazingly, with no security code and with an expired debit card number, Chase let the charges through. I called and emailed StartLogic and they stated that they had never billed me. They asked for a copy of the charges, which I imaged and sent. They have since asked for it several times since, saying they never charged me.

I let them know that if they didn't charge me that someone pretending to be them fraudulently charged me. They maintained they never charged me even after looking at their charges on my statement.

So I protested with my bank. At that point StartLogic did say they charged me and that I did indeed owe the charges. I provided the bank investigators with copies of the emails and then we all got on the phone together. StartLogic put the bank investigator and I on hold and then never came back on. After about an hour, the bank investigator tired of the game and we ended the call.

The bank found that StartLogic didn't have the authority to charge and furthermore had used invalid, expired info.

Then I started receiving more emails that say StartLogic didn't charge me, but that they will be. Now I am getting threatening emails stating that I owe StartLogic money. They are attempting more charges, which are being blocked. At this point I am ready to turn this over to the state Attorney General's office.

I really feel like a class action suit might get their attention. I have no means to secure an attorney, but I'll bet the evidence and affidavits among us would be more than sufficient for some attorney to bite."

"Difficult to write a review without profanity.

- about 45 mins wait for tech to respond
- account "in transition kiosk" for as far as I can remember
- after transit, all mails for all users lost
- very very insecure control panel. No way to access data over https
- insecure email

More:
- Constantly loosing mail, duplicating mails, constant complaints of customers.
- very very very slow. Up to 1 min between updates in ADMIN mode. Good luck."

"I have been with StartLogic for about 4 months. It has been a nightmare! My latest garbage with them started about one month ago.

I started noticing that traffic to sites/ pages drawing from a mysql database was dwindling. While searching for a problem, I visited a few pages. I was shocked to find that the load times were anywhere from 30 seconds to 4 minutes. Thinking that the problem was on my end, I contacted 3 webmaster friends from around the globe. They all verified the issue.

Pages that did not depend on a batabase were loading in a fraction of a second. The pages that did were taking an average of over 1 minute to load. To say the least, No One is going to wait that long.

A few server guru friends explained that the problem was in Start Logic's servers. So I contacted the jerks. As usual, I had a wait time of about an hour. The CS told me that everything looked fine from her end.

The next day I saw the same problem. I contacted SL again. They created a ticket for level 2 support to review my sites, and told me that they would be in touch with 24 hours.

I waited 3 days without hearing anything. I called them again. The lady said that I need to send them screenshots of the problem. I went BALISTIC!!! She promised that level 2 would contact me asap.

I wait 2 more days. No contact from the jerks. I called them again. Now they tell me that they are aware of the problem. They say that a few bad apples have been messing up their servers, and they are adding engineers/ hardware to fix it. They promise that everything will be fine soon.

Then I wait a week. No contact from a true tech support person. Same problem. I call them again. Now I speak to a tech person. He tells me that the problem should be gone because they added hardware.

The problem IS NOT GONE!!!!

They have killed me. Traffic is down 95+%! I have lost my serps for the many effected pages! I am literally sick at my stomach.

A friend is helping me to move all of my sites to his server. I should have done this long ago. I told these bozos at SL about the problem 1 month ago. They are completely incompetent!

For anyone even thinking about Start Logic, DO NOT DO IT!!!!!!!"

"Startlogic is a very sick company.

Well now, I am a person who still needs to speak to a human now and then. At Startlogic, you never can seem to get a person. The people in the billing department actually have a prompt that says "We are too busy to talk to you. Call back later. " And they are never free to speak to any one. So much for customer service!

Startlogic is a very sick company.

When I contact them via email, they are solely interested in the name of my pet. I write all of the information in the start of the first email, they simply close the ticket because I didn't tell them the name of my pet. When I point out that they might want to read the email prior to dismissing it, I get no reply.

Startlogic is a very sick company.

They decided to bounce all of my email. One of the bounced emails was about the death of a very dear friend. Another was about business that now is lost because of their terrible service.

And the down time is formidable. I now have 24x7 to monitor them. So I know when they are screwing up and can prove it with an external monitor.

Startlogic is a very sick company.

So think very carefully prior to giving them money. They take the money and run. Then there is no one there to answer the phone.

Startlogic is a very sick company.

Startlogic is a very sick company.

Startlogic is a very sick company!"

"This past Oct '07 my domain name needed to be renewed... the site was shut down for about 6 hours while I was at work. Called them when I got home and paid for the domain name ... they said it would cost $83.99 the cost of my account, which by the way was good until Oct '08 ..... I paid the amount relunctantly just to get the site back online. Then in Jan '08 they started the migration of my site to their new platform without giving me an exact date or time of this occuring. In the meantime my webmaster and I were both editing files on the site... SYSTEM CRASH.... hmmmm I called them to find out why, and after being on hold for more than 3 hours I finally got to talk to a Live person, but it wasn't a Tech Support person (go figure). They did however fwd my call to tech support and put on hold for another hour and a half. Tech support told me that it was all my fault that I was sent an email of the date and time.... liars. Anyway... the migration failed and I had to totally rebuild the site. Done. The next day the site goes down again. Startidiots would be a better name.

I finally get migrated on 2-1-08 and guess what.... NOTHING WORKS on my site. I call the number for tech support and get put on hold for 2 hours, Tech Support actually answers this time and they put me on hold while he investigates. Comes back on the phone only to tell me that the problem was that the files I had on the old platform were incompatible with the new platform. REBUILD #1 .... delete everything off the site and rebuild .... 47 hours later (with help from my webmaster friend) we get the site back online. Site runs well ...... for ONE week. Their server crashes... they fix their issue BUT my site is missing. REBUILD #2 .... The site finally is to the point where it's just a maintanence thing .... March 1st... my account is cancelled for non payment. I call Tech Support...after talking with him and asking him how I go about transfering my site to a new host (I lie and tell him that the reason is that they don't offer a Flash Server, which would be more beneficial to my site since it's a chat room based site run by a flash chat room) and he asks me some questions, one of them being do I want to cancel my account... I tell him AFTER the transfer takes place I will call and cancel but I do NOT want to cancel at this time, but he puts in a ticket to cancel anyway ...after being on hold for over an hour I'm told to call Billing, I ask to just be transfered. On hold for over an hour again (I'd rather be locked in a 3 foot by 3 foot room with rap music playing than have to listen to the worst music ever made while on hold. FINALLY get someone from billing.... they can't find any record of my pmt in OCT. (go figure)... my cc is overdrawn at the time so I call my partner of the site and get a three way call going... he pays the bill relunctantly and the site should be back up within 1/2 hour ... 1 hour later I'm finally able to sign into my vDeck3 platform but my site is still down.... the next morning my site is finally back online. 3 days later my account is cancelled again.... Guess what I did.... I called tech support, then billing and am told there is no record of my friends pmt and that is why it was cancelled.. get transfered to billing again... get my friend back in another 3 way call and after an hour of talking with this lady he pays the bill AGAIN..... NOW they seem to have LOST my entire site.. the next day they find the one on the old platform (all files of which I had deleted after the migration including the databases to them) how they found them I have no idea since they have since been unable to find anything from the new platform... my account is put on Manual transition to the new platform. I have since moved to a new host and startlogic STILL has not FOUND my databases and membership so I have had to start all over again for a 5th time overall from scratch. My new host seems to have 1000% better tech support... NO HOLD time, courteous and professional tech support that actually gets the job done immediately... Startlogic???? DO NOT USE THEM IF YOU WANT A WEBSITE to be online."

"I am attempting my 4th phone call in 2 weeks to try and cancel my account with Startlogic.

Keep in mind that I already did an automated cancel so they wouldn't rebill my Credit card, but Start Logic sent me an email that said they would continue to bill me next month.

I am typing this email while I remain on hold, moving into the 3rd hour of trying to cancel this account. I can get a hold of salesmen in 3 seconds but no one in billing or cancellations.

This is ridiculous, I have a job, I cannot sit on the phone all day trying to cancel their inferior service.

Email me if you want to class action these guys. They are not offering a way for consumer to cancel."

"I opened a startlogic account approximately 6 months ago. I set up a wordpress blog and a forum . Readership and participation on the forums was never what could be considered high traffic, at most I had 100 website hits per day and 2 or three members on the forum at a single time. When I signed up the customer support was HORRENDOUS average wait times were easily upwards of 3 hours either by phone or for the "live chat", however as they had just switched to "vdeck 3.0" I figured that the total lack of customer support was just that everyone was having issues with the transition and that everything would return to normal. Boy was I wrong, 3 months after finally setting up my website, the load times began to increase to the point where all my friends and contributors to the blog were constantly emailing me about how slow both the wordpress blog and forums were running. I tried everything to fix the problem and to streamline my wordpress and vbulletin code to no avail. I was however suspicious that the problems in load time were related to Startlogic's service because everytime I visited the actual startlogic site.... it itself took over 30 seconds to load! Come on people! If your business is to at least appear that you are a reputable hosting service at least have the decency to have a site yourself that isnt painfully slow. Anyway after some days of trying unsuccessfully to get through to support (turns out that I often dont have a spare 4 hours in my day to wait on hold) I finally did get a ticket submitted. Despite everyone of my personal friends and my getting slow load times from every computer I tried the response from tech support was "we had no problem accessing your website" ticket closed. Let me tell you that when it takes roughly four days to get a ticket opened and some underpaid schmuck just decides to tell you that theres no problem while your nascent business is rapidly losing hits because of said problem it is just a little frustrating. ANYWAY shortly thereafter, something happened in my cpanel that changed all the access so that ALL MY WEBSITES WENT DOWN. I waited and waited and waited....... ...........and waited...............and waited.......to finally open up a ticket.. Then after four days of total white out I havent recieved a response, so today I paid for a new hosting service and dumped my sql databases, ftped over the site and everything is working with a new host....FAST and FINE. F*** you startlogic!"

"Okay. Changed domain last summer. Took over a month to sort out the bugs and glitches. At end of the year, we notice two charges on our bank statement: one for 83.40 (for next year of service) and another 166.80 for who knows what. Called Billing department and a guy there brushed us off saying he'd fix the problem. Many tickets later and after scores of minutes on hold we have yet to resolve issue. And the phone number in connection with the charges has been disconnected. We will probably have to swallow the losses and block this company from accessing our debit account--either by informing bank or getting new debit cards and cancelling our old ones. The choice to go with startlogic was a very costly mistake."

"What else can I say. I'm not sure why these people get good reviews on other sites, or what the difference is with those people and me. I signed up with startlogic a year and a half ago. It was relatively easy and quick to get signed up and running. During the setup, while I was creating my site, and testing it I started getting error messages where my site would go down (1226 error). I called tech support, and after a nice 40 minute hold, I got someone who said they would fix it, and offered a reason for the error, too many people going to my site, and suggested I upgrade my plan. I informed him the site wasnt even live, and according to the stats a whopping 4 people went to the site that day. he stuck to his story. a week went by and the same error occurred, and I called, and after a good 45 minutes I got someone on the line who offered a completely different reason/solution. over the next six months I would periodically get the error, and everytime I would have to call tech support to get them to reset my site or whatever. I talked to 13 different people, and waited on the line no less than 30 minutes each time. At times I waited on hold for 2+ hours before hanging up. one time late at night I was on hold for 3 hours and 12 minutes while playing video games before someone finally answered. Each person who answered offered a very different reason for the site going down, and a different solution. one said it was search engine spiders/robots, another said that it was other sites on the server that were overloading mine, some claimed I was running a chatroom on my site (which I never have done), and they were manually taking it down because that violates their terms, etc. Finally the 13th person told me how to fix the problem myself by simply creating a new database user, and then deleting it right away, adn that resets everything. (why the first person couldnt tell me that I dont know). Every single person said I didnt need to call tech support, and that the site was designed to reset itself every hour automatically. I found however that at times my site was down for entire day or two, and was never automatically reset. I was out of town for a week and came back and found that my site had been down for over 5 days.

i dont understand it because when I read other reviews on sites, I see glowing reviews of their tech support. I assume they are calling the same number as me, and I have tried calling morning, noon, and middle of the night, and have never got someone sooner than about 35 minutes.

They told me that my problem would be fixed as soon as I got switched over to their new system which is supposed to be vastly better than their current/old one. They told me this in october. My scheduled date for transfer was December 11th 2007. Today its already march 2008, and my site still isnt transferred and is still going down with various errors weekly. In the last month and a half I have started seeing random DB ERROR NOT CONNECTED errors occassionally, which last for a couple hours, then magically fix themselves. the first couple times it happened, I wasnt sure it would fix itself automatically so I tried tech support, and was on hold for more than an hour until the site was back up on its own.

I finally got fed up and am switching webhosts. I paid for another host place and to get transferred and all set up. They need an authorization code/release for my domain however. I have emailed startlogic 4 times in the last 2 weeks to get this release, and have recieved nothing back. I have called tech support and waited on hold for over 2 hours and have never gotten someone to answer in the last 2 weeks. However, when I press 1 on their phone system to get the sales dept. I get someone on the first ring. I found that out this morning. I explained to the salesman that I needed a release code, and he transferred me off to tech support, I waited for an hour and was still on hold, and dialed the sales dept. back. I explained it again, and told him I needed the code, but didnt want to go to tech support, and he said "ok let me get that for you", then transferred me to the tech support. after another hour and 15 minutes of waiting with no answer, I called sales back again, and this time specifically explained I was NOT to be transferred to tech support and needed to talk to someone who could help me without having to sit on hold for 2+ hours, he was on the phone, so he should help me. in the middle of my sentence he transferred me to tech support. currently my phone is sitting on speaker, and I have been on hold for 3 hours, 24 minutes and 44 seconds, at the time I typed that. my plan is scheduled to be rebilled later this month, and I want to cancel it so it doesnt, however the sales guy told me I needed to talk to tech support about that. I followed the instructions to change my preferences to MANUAL payment, instead of AUTO payment, and I planned on just not paying anymore, and letting my contract run out. however, I get an error message when doing this online. I sent an email and got a quick reply (so they ARE getting my emails) that states I need to call tech support with the issue.

could they get any sketchier? UGH. my new provider better not be this bad. well, I guess they cant be any worse thats for sure."

"I have 2 domains with startlogic. Let me tell you my experience for almost a year. When you call them, it takes an average 0f 45 minuntes, this is no exaggeration, if anything it's an understatement, because one time I had to talk to a manager it took another 45 minutes to transfer me to him.

My latest problem, they upgraded the control panel from 1.0 to 3.0 vdeck. I use Google Apps, and love it. When I had to set it up through Startlogic, I had to call 3 different times because they set it up wrong. After that it was fine, until this weekend, when they transferred my domain over to the new domain. Now I can't get to my email through Google Apps, nor through their dinky service. So I had to get them to change the MX record, etc. like before. Again, today no different, it was a 45 min wait on the phone, and I have to wait 24 hours for it to show, so if it doesn't then I have to call and wait another 45 minutes for a follow up. The staff is minimally experienced. One more thing, with the switch over (for venting sack), with the switch over they now require a "security question", so if your calling because you had your account messed up because of the upgrade, you haven't made your "security question". So they will tell you, if you don't have your security question, you must have the last 4 digits of the credit card used. If you don't have that, your up poops creek without a paddle.

My final advice, if they had a great knowledgeable staff that I didn't have to follow up on, and I didn't have to wait an average of 45 minutes to speak to a live person, not on chat. Then I would recommend them. They offer great features, but not good convenience and customer service. Call their customer service number, and check the experience for yourself."

"I wish I read all these reviews before going with these people. I'm currently on hold... have been for the last 40mins. I'm trying to cancel. Hasn't even been a day since I had this account but I can't even run .php programs like phpBB. Gives me errors."

"I used Startlogic to host my son's scout troop site in 2005. No real issues, seemed fine at the time. It's been over two years since we were involved with the troop, and the troop's site was, I know for sure, moved to another hosting service two years ago. In December 2007 I noticed Startlogic had charged my credit card for $83.40. This in spite of the fact that I had an updated credit card expriation date I know they never heard about from me. I had not spoken with these people for over two years. Furthermore, I noted on their billing page that I'm lined up for an automatic renewal next December. How thoughtful. You cannot cancel an account online. Option just doesn't exist. Have tried customer support and sales online. No response. Have tried customer support via phone - endless holding and ultimately no response whatsoever. Tried Sales today, though, and was glad to finally reach a human being. Told him that I wanted to speak to billing about the charge I never authorized. He said he had to lookup the number for billing. Left me on hold for 15 minutes, at which time I realized that this outfit is not legitimate. DO NOT SIGN UP WITH STARTLOGIC! YOU WILL REGRET IT. I'm now working with my credit card company to reverse the charges."

"DAY 3 ON HOLD.

I have had to wait between 3-6 hrs 5 times this month. I have 3 accounts with Startlogic, and all 3 have gone down 5 times this month. The emails have stopped working 4 times this month. 3 days ago - my password stopped working with my server - and I have opened 3 tickets for immediate help under ANOTHER account *being I cannot log into my account at all*

3 days now, I have waited 4 hrs on hold before having NO CHOICE but to hang up. The online chat support is even worse - 33 people min. ahead of me and that number never goes down no matter what time of day.

I am on hold again now for 1 hr (guess I have at least 3 more to go) so I can cancel my accounts.

I joined Startlogic because of a good review. That review must have been doctored because it has been nothing but headaches for an entire month.*

99.9 % uptime - I DO NOT THINK SO."

"After buying a mac and wanting to host my family photo album on my dot mac account, I've been spending the last 3 weeks trying to get Startlogic to set up an alias so that this would work. This is typically a simple request (set up a CNAME alias as ".mac"), but alas, not so with Startlogic. They've gotten half of the problem solved, but the second half requires me migrating to their new Vdeck platform. That's been scheduled to happen for 2 weeks now, but it isn't happening, with NO explanation.

As everyone else is saying, it's next to impossible to get someone on the phone, and tickets go unanswered for days. Responses to tickets are incomplete and cryptic, and often require another 2-3 day go-around to ask for clarity. Sometimes they are outright evasive.

This has been one of the most frustrating experiences ever.

Can someone please tell me how to go about transferring my domain (the ownership?) to someone else. What does the process require? Startlogic's cooperation? If you have any recommendations on how to do this, and who might be more reliable, ~please~ email me.

Thanks!"

"Incredible!

The sales and Billing dept of this company is the worst in the world. They take pleasure in provoking you.. and now I can say they are preforming criminal acts.

I canceled my account and was letting it run out with an expired Credit Card. It didn't go through because of the expired date... but did StartLogic stop there...NO!

They freaking changed my expiration date to force it through.

Problem was it wasn't even the expiration date on my card! And Paypal let it go through.

So now I write both companies and it is closed down city... nobody want to talk to me.

So I threaten to call uncle Herb at the FBI and still they start sending me funny little letters to taunt me... they actually think this is funny. Telling me I should stay with them. Then sending me one saying my expiration is out of date and I need to change it... this after I send them a letter about fraudulently changing my expiration date.

How do I know they changed my expiration? because I call K*** at customer service and he admits someone changed it and forced it through. But says I should call my credit card company if I want to do anything about it.. Can you freaking believe this????

I screen shot the whole process. thank goodness... because tonight I go to my account and it is still active but all my credit card info and account info is wiped clean.

I call a techie late night.... the tech service at Startlogic has always been pretty good. I am a bit of a techie myself... so I just talk to this guy and ask him what the heck is going on. He goes into my account and sees all of this and is amazed. I asked if he knew he worked for a company who had departments that did this kind of stuff...He said no way! He talks to his boss and they both see that this person who did this to me still had all of my account info... so they pull it from his pool and he says he is issuing my a full refund right away. He asks me not to call the FBI or Mastercard... I understand... he needs his Job... might have kids at home... bad economy etc. So I tell him I will hold off for 3 days until my monies are returned in full.

He also reads this website and sees other stuff that bothers him. I know he will tell his fellow techies who are usually a pretty honest bunch and I am sure they will not be happy the company they work for allows such things... No techies... no business... good bye StartLogic.com

I will wait the three days and if my money is not safely back in my hands. I will bad mouth them to my 200,000 podcast listeners... and I will tell all how to basically dry this company up in a week or so.....

Stay tuned:-)"